The influence of coaching on an insurance company productivity during VUCA (Volatile, Uncertainty, Complex and Ambiguity) conditions
- Authors: Kruger, Mark
- Date: 2024-12
- Subjects: Executive coaching , Executive ability , Success in business
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70198 , vital:78310
- Description: Coaching is becoming a more strategic tool for insurance businesses to increase productivity and efficiently handle problems in the volatile, uncertain, complex, and ambiguous (VUCA) business environment of today. Information from prior studies and current data, this paper investigates the effect of coaching on insurance business productivity in VUCA environments. Qualitative research methodology was applied to collect qualitative data in this study as well as the participant views and opinions from their environment. Additionally, this method allowed more flexibility in terms of data collection and participant interaction. In insurance companies dealing with VUCA circumstances, coaching - which is acknowledged as a potent developmental intervention - plays a critical role in promoting effective leadership. By providing personalised guidance and feedback, coaching equips leaders with the adaptive skills necessary to make informed decisions in rapidly changing market landscapes. This improves strategic agility and gives managers the ability to successfully manage risks and seize new opportunities. Additionally, coaching fosters a culture of constant creativity and learning, which greatly increases organisational resilience. Employees improve their ability to solve problems and feel more in control of their own learning through organised coaching sessions. This enhances not only individual performance but also fosters departmental collaboration and cohesive teamwork, which are all critical for handling the intricate problems that the business sector presents. Research results highlight how coaching can have a revolutionary effect on staff retention and engagement in volatile times. Coaching creates a sense of purpose and dedication in workers by coordinating personal goals with company objectives, which raises worker productivity. A healthy corporate culture with open communication, trust, and shared accountability, is further helped by coaching interventions. These qualities are essential for maintaining high performance in the face of outside challenges. Within insurance firms, well-executed coaching initiatives support succession planning and employee development as well. Coaching promotes organisational stability during uncertain times and helps maintain leadership continuity by identifying and developing high-potential workers. This proactive strategy protects long-term corporate sustainability by strengthening the management team and preparing upcoming managers to navigate VUCA situations. The practical implications highlight how insurance companies must strategically prioritise investing in coaching as a core skill. Through the integration of coaching into their organisational culture, insurance companies may develop strong staff that can thrive in volatile and uncertain times. Proactive coaching interventions also help businesses stay ahead of the competition in the ever-changing insurance industry by helping them to innovate ahead of time and anticipate market trends. To summarise, the factors above emphasise the important influence of coaching on insurance company productivity in volatile and uncertain times, by combining the most recent research with practical data. Coaching appears as a strategic enabler for managing uncertainty and generating long-term success in insurance companies, through strengthening leadership efficacy, building organisational resilience, and encouraging a culture of continuous improvement. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
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- Date Issued: 2024-12
The exploration of influence as a leadership competency amongst emerging adult males
- Authors: Munyai, Pfarelo Pardon
- Date: 2015
- Subjects: Leadership , Leadership -- Psychological aspects , Influence (Psychology) , Control (Psychology) , Social media , Executives -- Training of , Executive ability , College students , Young adults , Educational leadership , Executive coaching , Male college students , Leadership -- Study and teaching (Higher) , College student government
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:852 , http://hdl.handle.net/10962/d1017520
- Description: The association between leadership, influence and power is well developed in the literature. However, there is a notable lack of research on youth leadership development, especially as it pertains to their exercise of influence. This paper was borne out of the need to explore how youth - emerging adults’ males in particular - exercise influence as a leadership competency within their voluntary leadership positions. Using semi-structured face-to-face interviews and the Critical Incident Technique (CIT), the research primarily focused on influence tactics and how they were employed. This included assessing the related power bases and principles of influence that were manifest, as well as the learning and development that occurred when reflecting on the outcome of the influence process. Data was analysed using an open coding procedure. Incidents explored in the study were primarily interpersonal in nature. This was reminiscent of lateral influence that characterised the peer to peer contextual environment of the study. The study found that in their influence pursuits, emerging adults followed a rational approach to influence. The distinguishable power bases and their relative importance in application were context dependent (Krause and Kearney, 2006:59-86). In addition, various proactive influence tactics were employed with a leaning towards those perceived as positive, honest and non-manipulative in application, which was congruent with Head Student role expectations and the culture of the organization. The utilization of social media as a communication platform from which various tactics could be launched was a novel and notable finding. Consequently, the results were presented primarily under two themes, exploring how tactics of influence are used face to face and via the social media platform. In addition, the study emphasised the ethical implications of the exercise of influence in both of these platforms and related to this, the challenge of influencing friends or close associates, without undermining leadership integrity. Overall, the various influence incidents presented and their outcomes, evidently shaped leadership development by reinforcing tactics which worked and stimulating continuous reflection and learning, adaptive strategies and the development of new means to deal with resistance and non-compliance. All of these are critical to shaping future influence behaviour. Primary recommendations include the need for a proactive approach to educating youth on leadership and influence through formal programmes, if they were to be empowered with tools to develop and maximize their leadership potential. Equally, practitioners need to be sensitized to the significance of their role as catalysts in nurturing youth leadership development. In addition, the novel use of social media as a leadership influence platform was recognised as significant and as such, a candidate for further research. Beyond the limited scope of this study, other angles worthy of further research include, factoring in elements such as gender, cross-cultural differences and the aspect of voluntary versus incentivised (or paid) leadership positions. The research is presented in an academic paper format, and is structured in three sections. These sections are written up as relatively independent sections, but are complementary in covering the full scope of the research. Section One, which is essentially a paper in a format of an academic journal article, represent the primary section and covers the results of the study, together with discussions and recommendations. This is followed by a literature review (i.e. Section Two), which delves into all the relevant literature explored. Section Three covers the methodology, research design and research procedure pursued. As part of the addendum, a comprehensive summary of the incidents explored is presented. This gives insight into the nature of the various incidents, the influence tactics preferred, power bases and influence principles manifested, together with the outcomes of the incidents. Furthermore, lessons drawn in reflection are noted, which participants viewed as critical, in that they shaped the way they now intend to exercise influence and thereby reflects their personal leadership development.
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- Date Issued: 2015