Investigating organisational factors that impact on engagement of knowledge workers in the banking sector of Botswana
- Authors: Mahlanza, Matlala Nono
- Date: 2012
- Subjects: Knowledge workers -- Botswana , Engagement (Philosophy) , Work-life balance
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8841 , http://hdl.handle.net/10948/d1020031
- Description: There is extensive literature on employee engagement; its antecedents; linkages to positive business outcomes; and its positive impact on retention. Top performing organisations have even found that aligning the engagement strategies to the business goals drive performance outcomes. There is no universal definition of employee engagement and drivers, therefore, a general approach without due cognisance of worker demographics may result in the application of inappropriate engagement strategies. In this study, the focus is on knowledge workers within the banking sector of Botswana. Knowledge workers make up almost two thirds of organisations and are said to be unique and complex in their nature. Work to a knowledge worker is more mental than physical, hence, the need to use interventions aimed at the behaviour to increase their performance. The needs of a knowledge worker and that of the business ought to be integrated. An organisation that is able to identify those factors that would influence their engagement is promised high levels of productivity that would translate into profits and high retention. The main research problem for this study was to determine the strategies that should be used to engage knowledge workers within the banking sector in Botswana. A literature study was conducted to identify characteristics of knowledge workers, meaning of employee engagement and approaches to measuring employee engagement. Eleven organisational factors that have an influence on employee engagement and some of the engagement strategies were identified from literature. The eleven factors identified were: growth and development; rewards and recognition; trust in leadership; work/life balance; two way communication; mission, vision and values; quality of manager; relationship with colleagues; fairness of HR policies; job design; and accountability. An empirical study was also conducted to investigate which of the eleven organisational factors had an influence in the engagement of knowledge workers. The current engagement level of knowledge workers within the banking sector was measured using the Gallup Q12 measuring tool. The main findings from this research are that a significant number of knowledge workers are engaged. The findings of this study also coincide with the theoretical overview that there are organisational factors that have an influence on the engagement of employees. A significant finding was that, although knowledge workers differ in their perception of the organisational factors, they generally indicate that work/life balance initiatives are lacking in their workplace.
- Full Text:
- Date Issued: 2012
- Authors: Mahlanza, Matlala Nono
- Date: 2012
- Subjects: Knowledge workers -- Botswana , Engagement (Philosophy) , Work-life balance
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8841 , http://hdl.handle.net/10948/d1020031
- Description: There is extensive literature on employee engagement; its antecedents; linkages to positive business outcomes; and its positive impact on retention. Top performing organisations have even found that aligning the engagement strategies to the business goals drive performance outcomes. There is no universal definition of employee engagement and drivers, therefore, a general approach without due cognisance of worker demographics may result in the application of inappropriate engagement strategies. In this study, the focus is on knowledge workers within the banking sector of Botswana. Knowledge workers make up almost two thirds of organisations and are said to be unique and complex in their nature. Work to a knowledge worker is more mental than physical, hence, the need to use interventions aimed at the behaviour to increase their performance. The needs of a knowledge worker and that of the business ought to be integrated. An organisation that is able to identify those factors that would influence their engagement is promised high levels of productivity that would translate into profits and high retention. The main research problem for this study was to determine the strategies that should be used to engage knowledge workers within the banking sector in Botswana. A literature study was conducted to identify characteristics of knowledge workers, meaning of employee engagement and approaches to measuring employee engagement. Eleven organisational factors that have an influence on employee engagement and some of the engagement strategies were identified from literature. The eleven factors identified were: growth and development; rewards and recognition; trust in leadership; work/life balance; two way communication; mission, vision and values; quality of manager; relationship with colleagues; fairness of HR policies; job design; and accountability. An empirical study was also conducted to investigate which of the eleven organisational factors had an influence in the engagement of knowledge workers. The current engagement level of knowledge workers within the banking sector was measured using the Gallup Q12 measuring tool. The main findings from this research are that a significant number of knowledge workers are engaged. The findings of this study also coincide with the theoretical overview that there are organisational factors that have an influence on the engagement of employees. A significant finding was that, although knowledge workers differ in their perception of the organisational factors, they generally indicate that work/life balance initiatives are lacking in their workplace.
- Full Text:
- Date Issued: 2012
Applying a lean engagement assessment tool to improve the probability of successful lean implementation at AB company
- Authors: Kleinhans, Carel Pretorious
- Date: 2010
- Subjects: Lean manufacturing , Engagement (Philosophy) , Preparedness
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8593 , http://hdl.handle.net/10948/1521 , Lean manufacturing , Engagement (Philosophy) , Preparedness
- Description: Competitiveness is crucial to achieving solid future national economics. A nation’s competitiveness reflects the extent to which it is able to provide increased prosperity to its citizens. Competitiveness can be defined to include the level of productivity of a country. This, in turn, sets the sustainability level of prosperity that can be achieved by an economy (Porter & Schwab, 2008). President Mbeki stated in the 2004 State of the Nation Address that “(South Africa) must continue to focus on the growth, development, and modernisation of the First Economy” (National Research Foundation, n.d.). The National Research Foundation (n.d.) claims that knowledge, innovation, and productivity, as well as optimal use of resources in the enterprise, are key to a competitive, sustainable growing economy. Firms involved in lean manufacturing do so to improve overall company performance in terms of productivity, efficiency, profitability and reducing costs. More than 90 per cent of these firms claim to be successful in achieving such goals. There is a clear association between the use of lean manufacturing and achieving higher productivity (Lucey, 2008a). Against this research and the claims made by the National Research Foundation it may be stated that lean manufacturing results will impact positively on an economy’s growth. AB Company will be evaluated in terms of the readiness and future sustainability of its lean transformation for the purposes of this study. It is anticipated that the results of this study will contribute toward reducing the risk of failure associated with a major lean transformation in the business.
- Full Text:
- Date Issued: 2010
- Authors: Kleinhans, Carel Pretorious
- Date: 2010
- Subjects: Lean manufacturing , Engagement (Philosophy) , Preparedness
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8593 , http://hdl.handle.net/10948/1521 , Lean manufacturing , Engagement (Philosophy) , Preparedness
- Description: Competitiveness is crucial to achieving solid future national economics. A nation’s competitiveness reflects the extent to which it is able to provide increased prosperity to its citizens. Competitiveness can be defined to include the level of productivity of a country. This, in turn, sets the sustainability level of prosperity that can be achieved by an economy (Porter & Schwab, 2008). President Mbeki stated in the 2004 State of the Nation Address that “(South Africa) must continue to focus on the growth, development, and modernisation of the First Economy” (National Research Foundation, n.d.). The National Research Foundation (n.d.) claims that knowledge, innovation, and productivity, as well as optimal use of resources in the enterprise, are key to a competitive, sustainable growing economy. Firms involved in lean manufacturing do so to improve overall company performance in terms of productivity, efficiency, profitability and reducing costs. More than 90 per cent of these firms claim to be successful in achieving such goals. There is a clear association between the use of lean manufacturing and achieving higher productivity (Lucey, 2008a). Against this research and the claims made by the National Research Foundation it may be stated that lean manufacturing results will impact positively on an economy’s growth. AB Company will be evaluated in terms of the readiness and future sustainability of its lean transformation for the purposes of this study. It is anticipated that the results of this study will contribute toward reducing the risk of failure associated with a major lean transformation in the business.
- Full Text:
- Date Issued: 2010
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