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Billing system, communication strategies, and organisation change in Zimbabwe: the case of telone customers’ postpaid to prepaid migration

  • Authors: Dube, Sizalobuhle
  • Date: 2023-04
  • Subjects: Communication , Organizational change , Organizational change -- Management
  • Language: English
  • Type: Doctoral theses , text
  • Identifier: http://hdl.handle.net/10353/27336 , vital:66942
  • Description: This study investigated the effectiveness of the communication strategies used to implement the migration of telephone services from post-paid to prepaid billing at TelOne Zimbabwe. This study adopted the Freeman‟s stakeholder theory and the Lewin‟s change model to analyse the factors that influenced the effectiveness of the communication strategies used by TelOne before, during and after the change implementation as a way to communicate the initiative with its stakeholders. A qualitative approach was utilised and the key research methods used included document analysis, participant observation, as well as 21 face-to-face and 79 telephonic semi-structured interviews conducted with respondents from among TelOne managers, employees and the customers. The documents and respondents were purposively sampled based on the researcher‟s knowledge of their relevance in the study. The findings revealed several factors that mired effective change communication strategies such as company image, stakeholder recognition and communication centralisation. To curb these communication challenges, the study proposes Thrive organisational communication change model TOCC that encourages organisations to communicate the initiative to its relevant internal and external stakeholders considering their views and addressing factors that might hinder effective communication as a strategy to enhance successful change management. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2023
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  • Date Issued: 2023-04

An evaluation of communication strategies for the eradication of female genital mutilation (FGM): a case study of West Pokot, Kenya

  • Authors: Onyango, Quinter
  • Date: 2021-09
  • Subjects: Female circumcision , Communication
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10353/21103 , vital:46986
  • Description: Female Genital Mutilation (FGM) is still rampant in many Kenya communities, especially the Maa and the Pokot speaking people, despite communication strategies and programmes instituted to eradicate the cultural practice. Female Genital Mutilation is a procedure that intentionally alters or cause injury to the female genital organs for non-medical reasons. The gains of eliminating FGM resulted from robust communication strategies introduced by the United Nations and the Kenyan government to educate and raise consciousness regarding the dangers of FGM practice. However, despite widespread communication efforts worldwide, at least thirty-one countries are still practising FGM. West Pokot County in Kenya has an 86% rate as a county that still practices FGM. The statistics are an indication that communication alone cannot achieve the desired goal as long as the communities feel that these organizations and their communication expects are looking down upon their culture, beliefs and practices. As far as FGM is concerned, attitude change is vital in communities to understand the dangers. Members of communities are often left behind or not consulted when developing strategies for eradicating FGM. Emphasis should be drawn on the involvement and ownership of such development programmes. Lack of participation from the communities seems to be the key reason for the failure of the campaigns to encourage people into deserting FGM practices. Therefore, this study evaluated communication strategies and explanations of why there is still a high level of FGM practice regardless of the prevalent consciousness of the consequences of its continued practice in West Pokot County, Kenya. This study adopts a mixed methodology (qualitative and quantitative) research approach. Convenience and purposive non-probability sampling techniques were subsequently used to select samples for this study. In-depth interviews and focus group discussions were held with the different community members in West Pokot County. There were five focus groups with nine participants in each focus group, making 45 participants for the focus group discussions. The collected data were interpreted and analysed thematically. This research showed a remarkable disparity between the community members ranging from their opinion and perceptions on the best and effective modes of communication to eradicate female genital mutilation and an alternative rite of passage. Another critical finding of this study indicated that beads of bondage linked to the community sanctioned rite of passage are another traditional practice that is endangering the lives of the girl child in Lokornoi, West Pokot County. Hence, this study proposed using mass media (newspapers, radio, television) using their vernacular language, which they understand and other interpersonal communication strategies (elders, chiefs and religious leaders) to eradicate FGM. Also, communication groups can involve communities to encourage a sense of ownership, which was the biggest reason for the communities to resist leaving FGM practice. This research suggests a need to develop alternative ways of communicating the message and that interpersonal channels are necessary to eradicate FGM in Kenya. , Thesis (MSoc Sci) (Communication) -- University of Fort Hare, 2021
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  • Date Issued: 2021-09

A project delivery framework within the Construction Industry

  • Authors: Chikandiwa,Yeaukai Memory
  • Date: 2021-04
  • Subjects: Construction --Management -- South Africa , Project Management , Communication
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10948/52594 , vital:43692
  • Description: A lack of effective communication has often resulted in information bottlenecks and conflicts in the execution of construction projects and is the primary cause of problems such as delays, increased project cost, reduced roductivity, loss of profit, or damaged professional or business relationships within the construction Industry. Despite all the advancement in the communication and integration tools in a drive to optimize the construction industry, this challenge still remains. In order to address this problem, this research project sought to determine the key elements that constitute effective communication and its importance to the successful projects delivery within the construction industry. A survey design which involved a sample study of a representative population through the use of a questionnaire was used. The research population comprised of all design consultants. The research found that, Common tools and processes, Good change management, PM best practices & Performance KPIs and resources are the main missing elements respectively for effective communication, which foster the conflicts inherent within the industry. The following key factors are however mostly present in project team; well-articulated project scope, quality information exchange and commendable people, cultures and behaviour. Informational asymmetries, misrepresentation, poor PM skills hinders effective communication and often results in project failure. There is therefore need to concertize the design professionals on the importance of effective communication and enlighten them on the dynamics involved. The construction industry is inherently complex, multi-disciplinary, fragmented, sporadic, dynamic and generally resistant to change. Hence, the need for rigorous research and feed back to the design professionals on effective communication especially during the changing times driven by technology, dubbed the 4th revolution. More work is to be done in order to achieve the effective communication, in the following study research area for the construction industry; the alignment of tools and processes, change management and Performance KPIs for the construction industry. These factors present a huge challenge in a fragmented and adversarial industry which is inherently resistant to change. , Thesis (MSc) -- Faculty of Engineering,the Built Environment and Information technology,2021
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  • Date Issued: 2021-04

An evaluation of a bank’s clients’ preference for particular communication channels

  • Authors: Chapwanya, Marvelous
  • Date: 2021-04
  • Subjects: Communication , Mass media
  • Language: English
  • Type: Master's theses , text
  • Identifier: http://hdl.handle.net/10353/26615 , vital:65663
  • Description: This study aims to establish clients’ preference for particular communication channels of a particular bank in Alice. The study, focusing on marketing communication, was guided by the tenets of media richness theory. The study employed both quantitative and qualitative research methods. This particular bank is one of the biggest banks in South Africa and it has many branches across the country and abroad. However, this study only focused on clients in the small town of Alice in the Eastern Cape. Alice has three major groups of clients: those who are highly educated, those who are illiterate and those who fall in between. This diversity in the demographics of the clients affects the way people react to the communication channels used by this bank including modern communication channels and traditional channels. It was discovered that education level, age (as related to literacy level), language, geographical location and access to computers and the internet have an impact on the way the clients evaluate the preference for particular communication channels of this bank. The results of the study show that the majority of the clients prefer communication channels that are interactive like face-to-face communication and cell phone calls. The other channels at the clients’ disposal are television, radio, newspapers, printed mail, internet and emails. However, some of these channels are not regarded as very effective by the clients in Alice for several reasons such as the rural nature of Alice, lack of access and resources, being illiterate, and a lack of education. The clients suggested that the bank make use of other communication channels that suit a rural and less developed area in order to effectively communicate with the clients. The study also brought to light that the use of the new ICTs in Alice is still lagging, resulting in many customers experiencing problems when they want to use some of the communication channels offered by the bank. , Thesis (MSoc ) -- Faculty of Social Sciences & Humanities, 2021
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  • Date Issued: 2021-04

Contract compliance in procuring and disposing entities (PDES) in state departments in Uganda: subtitle if needed. If no subtitle follow instructions in manual

  • Authors: Babirye, Hamidah
  • Date: 2021-04
  • Subjects: Communication , Records -- Management , Public contracts -- Uganda
  • Language: English
  • Type: Doctoral theses , text
  • Identifier: http://hdl.handle.net/10948/50933 , vital:43173
  • Description: Contract compliance has continuously played a vital role in the development of nations globally. It is important, because it enhances the efficiency and success of projects; ensures value for money; mitigates risks and saves a considerable amount of time and resources. Despite its importance, projects continue to fail due to poor communication, untimely deliveries, poor quality deliveries and the lack of a suitable compliance environment. This study helped to address the aforementioned challenges by creating an enabling environment for contract compliance in procuring and disposing entities (PDEs) in state departments in Uganda. The purpose of this study was to determine the enabling factors necessary for contract compliance and how it can be effectively used to assist PDEs in the Ugandan context. This purpose was achieved through a qualitative research approach that provided insights into the need for contract compliance among PDEs and the perceptions thereof; the contract compliance processes; challenges associated with contract compliance and the factors to be considered when creating an enabling environment for contract compliance. Data was gathered from telephonic interviews with twenty one participants and focus group discussions via the Zoom online platform with eight participants, bringing the total number of participants to twenty nine. Participants included auditors, accounting officers, heads of finance departments, heads of procurement departments and procurement officers. Data was collected using an interview guide and analysed by means of content and thematic analyses. A conceptual framework for creating a suitable environment for contract compliance in PDEs was developed. Findings indicate that the critical factors for creating an enabling environment include: communication; reporting; records management; institutional structure; compliance checks; enforcement; a legal and regulatory framework; and evaluation. Other factors include: stakeholder involvement; contract management; funding; openness; ethical orientation; and capacity building. The proposed conceptual framework serves as a valuable resource for researchers and practitioners, especially those involved in public procurement. , Thesis (DPhil) -- Faculty of Business and Economic Sciences, Business Management, 2021
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  • Date Issued: 2021-04

Communication barriers within virtual communities in an ethnoreligious diverse society: a case study of Nigeria

  • Authors: Ogunnubi ,Adeyemi
  • Date: 2019
  • Subjects: Communication
  • Language: English
  • Type: Thesis , Doctoral , PhD
  • Identifier: http://hdl.handle.net/10353/15859 , vital:40533
  • Description: The study explores the communication barriers that exist within virtual communities in an ethno-religious diverse society like Nigeria. Qualitative research approach was employed. Subsequently, data was collected using qualitative questionnaire that contained open ended questions and through participant observation (online ethnography). Purposive sampling was used to select participants through liaising with Facebook users, as one of the online virtual communities in Nigeria. Having monitored online discourse on Facebook for some months, this study purposively selected 300 active facebook users from various Nigerian cultural and ethnic backgrounds, but only 60 participants indicated their interest to participate. Also, out of the 60 participants who agreed to participate, only 30 participants (25 males and 5 females) fully participated to the final stage while the other 30 withdrew from the study. The participants were mainly adults between the age brackets of 20 and 59. Thematic Analysis was subsequently used to analyse the data by identifying main themes to provide detailed descriptions of the setting, participants as well as activities. The findings of this study revealed that majority of the participants agree that due to Facebook familiarity and Nigeria's religious colouration, there is a display of disrespect, insolence and deep arrogance to other interactants online. The study further identified and revealed other barriers such as differences in cultural backgrounds and opinions, lack of politeness, prejudging and filtering, name calling and insults. The study proposes that social media platforms as virtual communities should be regulated with full implementation of the law and its sustenance, regardless of individuals having power to make their own choices about the kind of languages they use within virtual communities and considering its effect on other online users. Vulgar languages, hate speeches, incitements, bullying and other offensive comments would hopefully be curbed to the barest minimum if this intervention could be implemented. The conclusion of the study was that Nigerians should be civil in responding to discourse in virtual communities as certain inflammatory, religious or utterances based on ethnicity due to an uninformed perspective usually display one's poor knowledge on issues of national interests
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  • Date Issued: 2019

Media and Society: CMS 311

  • Authors: O`Shea, C , Sibanda, B
  • Date: 2011-01
  • Subjects: Communication
  • Language: English
  • Type: Examination paper
  • Identifier: vital:18305 , http://hdl.handle.net/10353/d1011413
  • Description: Media and Society: CMS 311, special examination January 2011.
  • Full Text: false
  • Date Issued: 2011-01

Communication Research Methods: CMS 323

  • Authors: Salawu, A , Moyo, D
  • Date: 2010-02
  • Subjects: Communication
  • Language: English
  • Type: Examination paper
  • Identifier: vital:17942 , http://hdl.handle.net/10353/d1010512
  • Description: Communication Research Methods: CMS 323, supplementary examination February 2010.
  • Full Text: false
  • Date Issued: 2010-02

Communication (Journalism): 323 CMA

  • Authors: Sibanda, K B , Moyo, D
  • Date: 2010-01
  • Subjects: Communication
  • Language: English
  • Type: Examination paper
  • Identifier: vital:17962 , http://hdl.handle.net/10353/d1010533
  • Description: Communication (Journalism): 323 CMA, supplementary examination Jan/Feb 2010.
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  • Date Issued: 2010-01

Development Communication: CMS 224

  • Authors: Chigovanyika, M , Osunkule, O
  • Date: 2010-01
  • Subjects: Communication
  • Language: English
  • Type: Examination paper
  • Identifier: vital:18302 , http://hdl.handle.net/10353/d1011310
  • Description: Development Communication: CMS 224, supplementary examination on Jan/Jan 2010.
  • Full Text: false
  • Date Issued: 2010-01

Intercultural Communication: CMS 223

  • Authors: Chigovanyika, M , Osunkule, O
  • Date: 2010-01
  • Subjects: Communication
  • Language: English
  • Type: Examination paper
  • Identifier: vital:18299 , http://hdl.handle.net/10353/d1011307
  • Description: Intercultural Communication: CMS 223, supplementary examination Jan/Feb 2010.
  • Full Text: false
  • Date Issued: 2010-01

Introduction to Media Production: CMA 122

  • Authors: Mabika, M , Chigovanyika, M , Osunkule, O
  • Date: 2010-01
  • Subjects: Communication
  • Language: English
  • Type: Examination paper
  • Identifier: vital:17949 , http://hdl.handle.net/10353/d1010520
  • Description: Introduction to Media Production: CMA 122, supplementary examination January 2010.
  • Full Text: false
  • Date Issued: 2010-01

Introduction to Various Levels of Communication: CMS 120

  • Authors: Usadolo, S , Osunkule, O
  • Date: 2010-01
  • Subjects: Communication
  • Language: English
  • Type: Examination paper
  • Identifier: vital:17963 , http://hdl.handle.net/10353/d1010534
  • Description: Introduction to Various Levels of Communication: CMS 120, supplementary examination Jan/Feb 2010.
  • Full Text: false
  • Date Issued: 2010-01

Journalism and Media studies: COM 520

  • Authors: O`Shea, C , Osunkule, O O , Moyo
  • Date: 2010-01
  • Subjects: Communication
  • Language: English
  • Type: Examination paper
  • Identifier: vital:18303 , http://hdl.handle.net/10353/d1011311
  • Description: Journalism and Media studies: COM 520, supplementary examination January 2010.
  • Full Text: false
  • Date Issued: 2010-01

Public Relation and Corporate Communication Management: COM 521

  • Authors: Osunkule, O O , O'Shea, C , Moyo
  • Date: 2010-01
  • Subjects: Communication
  • Language: English
  • Type: Examination paper
  • Identifier: vital:18304 , http://hdl.handle.net/10353/d1011412
  • Description: Public Relation and Corporate Communication Management: COM 521, Aegrotat examination January 2010.
  • Full Text: false
  • Date Issued: 2010-01

A systematic study of the dynamics of human communication : with special reference to systems emergent from the Action Frame of Reference

  • Authors: Kapelus, Saville
  • Date: 1968
  • Subjects: Communication , Content analysis (Communication)
  • Language: English
  • Type: Thesis , Masters , MA
  • Identifier: vital:3369 , http://hdl.handle.net/10962/d1012624 , Communication , Content analysis (Communication)
  • Description: "Communication" has been described as one of the busiest crossroads in the study of human behaviour. Workers in many disciplines have stressed the importance of knowledge about communication to their own work as well as contributing to the general pool of literature on the various aspects of the subject. Intro., p. 1
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  • Date Issued: 1968

Africa‘s Heritage No.1: a definition of our terms

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