An analysis of employee morale and leadership styles at Benteler automotive Port Elizabeth in the Eastern Cape
- Authors: De Vos, Desmond
- Date: 2024-12
- Subjects: Employee morale , Employee motivation , Leadership -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69553 , vital:77712
- Description: Benteler Automotive in the Eastern Cape has experienced challenges over the past five years due to a high rate of staff turnover at the leadership and management levels. As a result, the morale of the employees in the organisation was affected, resulting in decreased levels of job satisfaction, and productivity, high rates of absenteeism, and staff turnover. Hence, this study was conducted to assess employee morale and leadership styles and examine the impact of motivation, leadership styles, and human resource strategies on staff morale, with the intention of proposing managerial interventions to enhance employee morale within the organisation. The study was conducted within a positivist paradigm, and a quantitative research approach was used to investigate the phenomenon. Data were collected from a sample of 300 employees using a closed-ended questionnaire survey, and a response rate of 93% was achieved. The Statistical Package for Social Science (SPSS) Version 21 was used for analysing and reporting on data in line with the research objectives of the study. The analysed data were reported under descriptive and inferential statistical headings, where frequency of the Likert scale responses, measures of central tendencies, Pearson’s correlations, regression analysis, and analysis of variance (ANOVA) were reported. The results of the study indicates that motivation, leadership styles and human resource strategies have a significantly positive influence on employee morale. On the other hand, the results also indicate, in general, that respondents were indifferent to most of the statements pertaining to leadership styles and human resource strategies. The study recommends that management consider implementing fundamental theoretical human resource strategies to enhance employee morale. These strategies include fostering human relations, providing continuous training opportunities to enhance employee knowledge, promoting new skills development, boosting self-confidence, and addressing concerns about job stability. The results of the study have provided practical and conceptual managerial and academic benefits within the field of management and leadership. A future study on the evaluation of the impact of leadership styles and cultural elements on employee morale is an essential element to consider, as it was not covered in this study. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: De Vos, Desmond
- Date: 2024-12
- Subjects: Employee morale , Employee motivation , Leadership -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69553 , vital:77712
- Description: Benteler Automotive in the Eastern Cape has experienced challenges over the past five years due to a high rate of staff turnover at the leadership and management levels. As a result, the morale of the employees in the organisation was affected, resulting in decreased levels of job satisfaction, and productivity, high rates of absenteeism, and staff turnover. Hence, this study was conducted to assess employee morale and leadership styles and examine the impact of motivation, leadership styles, and human resource strategies on staff morale, with the intention of proposing managerial interventions to enhance employee morale within the organisation. The study was conducted within a positivist paradigm, and a quantitative research approach was used to investigate the phenomenon. Data were collected from a sample of 300 employees using a closed-ended questionnaire survey, and a response rate of 93% was achieved. The Statistical Package for Social Science (SPSS) Version 21 was used for analysing and reporting on data in line with the research objectives of the study. The analysed data were reported under descriptive and inferential statistical headings, where frequency of the Likert scale responses, measures of central tendencies, Pearson’s correlations, regression analysis, and analysis of variance (ANOVA) were reported. The results of the study indicates that motivation, leadership styles and human resource strategies have a significantly positive influence on employee morale. On the other hand, the results also indicate, in general, that respondents were indifferent to most of the statements pertaining to leadership styles and human resource strategies. The study recommends that management consider implementing fundamental theoretical human resource strategies to enhance employee morale. These strategies include fostering human relations, providing continuous training opportunities to enhance employee knowledge, promoting new skills development, boosting self-confidence, and addressing concerns about job stability. The results of the study have provided practical and conceptual managerial and academic benefits within the field of management and leadership. A future study on the evaluation of the impact of leadership styles and cultural elements on employee morale is an essential element to consider, as it was not covered in this study. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
An analysis of the credit scoring tool implemented by South African banks for vehicle asset financing
- Authors: Ntsingila, Themba
- Date: 2024-12
- Subjects: Credit scoring systems , Consumer credit , Credit -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69972 , vital:78254
- Description: South Africa has been experiencing an increase in the number of people buying motor vehicles for primary reason of travelling from home to work and vice versa over the past years. However, there has been also an increase in the number of bad debts written off (bank repossessions) for vehicle asset financed through by the financial institutions. The risk that borrowers are not fulfilling their obligations present a huge risk to the bank as borrowing has become the leading function of the bank. This is proven by the volumes of different loans granted by banks to individuals (Kihuro and Iraya, 2018). Hartungi (2007:397) alludes that low-income earners tend to buy expensive motor vehicle which they cannot afford. It has been noted that the increased level of consumer’s indebtedness is due to unstable economy, frequent increase of petrol prices and interest rates increases. Vehicle financing face a higher probability of customers defaulting. The trend in the increase of the household credit granting became a concern for the South African government which led to the execution of the National credit act (NCA) on 1 June 2007 in a move to regulate the act particularly to protect the household in acquiring unnecessary credit. Companies are required to explore different ways of assisting their customers by reducing the high number of debts written off for motor vehicles. This study used the quantitative approach using the survey method to collect data from respondents who are credit managers in a bank based in Gauteng province. Data collection took place in a bank using a questionpro survey distributed by email to junior credit managers, credit managers and senior credit managers to administer an open-ended questionnaire. Responses received were codified and quantitative data was analysed using Statistical tools and packages including Statistica. This research aims to assist the financial institution(s) by performing better assessment in granting of credit for asset finance and by reducing several bad debts. It is the main aim of this academic exercise to bring to the fore the scholastic analysis to further enlighten the reader about the burden of reckless lending not only to individuals who are granted credit but also the approved financial institutions themselves. The study found variable respondents’ opinion of the analysis of the credit scoring tool used. In conclusion, is perceived that the use of correct credit scoring tool will reduce the number of bad debts written off. It can be recommended that a National Credit Act intervention could be applied to mitigate the risk of defaulting in credit assessment for loans granted to consumers. Therefore, the study seeks to first look at the credit scoring tool as a viable and relevant tool used for Vehicle Asset Financing (VAF) in the banking sector, and secondly attempt to provide novel ways to improve and enhance the current system with the sole aim to align with National Credit Regulator (NCR). , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Ntsingila, Themba
- Date: 2024-12
- Subjects: Credit scoring systems , Consumer credit , Credit -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69972 , vital:78254
- Description: South Africa has been experiencing an increase in the number of people buying motor vehicles for primary reason of travelling from home to work and vice versa over the past years. However, there has been also an increase in the number of bad debts written off (bank repossessions) for vehicle asset financed through by the financial institutions. The risk that borrowers are not fulfilling their obligations present a huge risk to the bank as borrowing has become the leading function of the bank. This is proven by the volumes of different loans granted by banks to individuals (Kihuro and Iraya, 2018). Hartungi (2007:397) alludes that low-income earners tend to buy expensive motor vehicle which they cannot afford. It has been noted that the increased level of consumer’s indebtedness is due to unstable economy, frequent increase of petrol prices and interest rates increases. Vehicle financing face a higher probability of customers defaulting. The trend in the increase of the household credit granting became a concern for the South African government which led to the execution of the National credit act (NCA) on 1 June 2007 in a move to regulate the act particularly to protect the household in acquiring unnecessary credit. Companies are required to explore different ways of assisting their customers by reducing the high number of debts written off for motor vehicles. This study used the quantitative approach using the survey method to collect data from respondents who are credit managers in a bank based in Gauteng province. Data collection took place in a bank using a questionpro survey distributed by email to junior credit managers, credit managers and senior credit managers to administer an open-ended questionnaire. Responses received were codified and quantitative data was analysed using Statistical tools and packages including Statistica. This research aims to assist the financial institution(s) by performing better assessment in granting of credit for asset finance and by reducing several bad debts. It is the main aim of this academic exercise to bring to the fore the scholastic analysis to further enlighten the reader about the burden of reckless lending not only to individuals who are granted credit but also the approved financial institutions themselves. The study found variable respondents’ opinion of the analysis of the credit scoring tool used. In conclusion, is perceived that the use of correct credit scoring tool will reduce the number of bad debts written off. It can be recommended that a National Credit Act intervention could be applied to mitigate the risk of defaulting in credit assessment for loans granted to consumers. Therefore, the study seeks to first look at the credit scoring tool as a viable and relevant tool used for Vehicle Asset Financing (VAF) in the banking sector, and secondly attempt to provide novel ways to improve and enhance the current system with the sole aim to align with National Credit Regulator (NCR). , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
An assessment of community- based citrus projects for sustainable livelihoods in Raymond Mhlaba Municipality
- Authors: Ncapayi, Phelisa
- Date: 2024-12
- Subjects: Citrus fruit industry -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape , Poverty -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70034 , vital:78279
- Description: This research study assessed community-based citrus projects for sustainable livelihoods in Raymond Mhlaba Municipality. These projects aim to empower people in Raymond Mhlaba by transforming empty land plots into revenue and job-generating activities, alleviating poverty in the area. The study employed a qualitative approach with a case study design. A sample of 22 participants was purposefully selected, comprising 16 beneficiaries engaged in a community citrus project, two project Leaders, two municipal officials, and two ward councillors. Purposive sampling is a non-probability sampling strategy. The participants were from Tyhume River Valley and Kat River Citrus. The study utilised semi-structured interviews and focus group discussions to gain a comprehensive understanding of participants’ opinions concerning the community citrus project. Citrus farming in Raymond Mhlaba Municipality contributes to livelihoods by facilitating access to land, social networks, healthcare, education, employment, income, and decision-making abilities. The findings indicate that community citrus projects can sustain livelihoods; increased productivity leads to employment growth. Municipal officials should encourage local communities to focus on citrus production to alleviate poverty and create job opportunities, accelerating local economic growth. Municipal officials should also urge the government to fund local economic development projects. Further studies should evaluate how community development initiatives support rural communities’ sustainability. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Ncapayi, Phelisa
- Date: 2024-12
- Subjects: Citrus fruit industry -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape , Poverty -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70034 , vital:78279
- Description: This research study assessed community-based citrus projects for sustainable livelihoods in Raymond Mhlaba Municipality. These projects aim to empower people in Raymond Mhlaba by transforming empty land plots into revenue and job-generating activities, alleviating poverty in the area. The study employed a qualitative approach with a case study design. A sample of 22 participants was purposefully selected, comprising 16 beneficiaries engaged in a community citrus project, two project Leaders, two municipal officials, and two ward councillors. Purposive sampling is a non-probability sampling strategy. The participants were from Tyhume River Valley and Kat River Citrus. The study utilised semi-structured interviews and focus group discussions to gain a comprehensive understanding of participants’ opinions concerning the community citrus project. Citrus farming in Raymond Mhlaba Municipality contributes to livelihoods by facilitating access to land, social networks, healthcare, education, employment, income, and decision-making abilities. The findings indicate that community citrus projects can sustain livelihoods; increased productivity leads to employment growth. Municipal officials should encourage local communities to focus on citrus production to alleviate poverty and create job opportunities, accelerating local economic growth. Municipal officials should also urge the government to fund local economic development projects. Further studies should evaluate how community development initiatives support rural communities’ sustainability. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2024
- Full Text:
- Date Issued: 2024-12
An evaluation of the importance of effective leadership at Nelson Mandela Bay Metropolitan Municipality
- Authors: Ngcwembe, Sandiswa
- Date: 2024-12
- Subjects: Leadership -- South Africa -- Nelson Mandela Bay Municipality , Service delivery -- South Africa -- Nelson Mandela Bay Municipality , Success in business
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70023 , vital:78274
- Description: Leadership can be viewed as a social influence in which someone in a managerial position seeks voluntary participation of employees, communities, and businesses, to achieve stated objectives. Leadership styles applied by any organisation, also play a significant role in improving the services and business growth in local municipalities. The purpose of this research was to investigate the importance of effective leadership towards business success at Nelson Mandela Bay Metropolitan Municipality and to recommend strategies that the Municipality can implement to enhance effective leadership. A quantitative methodology in form of a survey was adopted and a sample of 60 respondents was used. The results concluded that a significant relationship exists between leadership effectiveness and the Municipality’s growth and success. Most of the respondents were satisfied with how full-time ward councillors ensure that crucial service challenges are addressed, and that the Municipality supports small to medium businesses through mentoring and training programmes. However, some were not satisfied with service delivery and the maintenance of roads. Finally, “the results indicated a strong relationship between service delivery and transformational leadership. Service delivery had a positive correlation with transformational leadership, but a negative correlation with transactional leadership. The research results are significant for political leadership within local municipalities for the enhancement of business growth. This study ends with the limitations, a brief conclusion and recommendations.” , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Ngcwembe, Sandiswa
- Date: 2024-12
- Subjects: Leadership -- South Africa -- Nelson Mandela Bay Municipality , Service delivery -- South Africa -- Nelson Mandela Bay Municipality , Success in business
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70023 , vital:78274
- Description: Leadership can be viewed as a social influence in which someone in a managerial position seeks voluntary participation of employees, communities, and businesses, to achieve stated objectives. Leadership styles applied by any organisation, also play a significant role in improving the services and business growth in local municipalities. The purpose of this research was to investigate the importance of effective leadership towards business success at Nelson Mandela Bay Metropolitan Municipality and to recommend strategies that the Municipality can implement to enhance effective leadership. A quantitative methodology in form of a survey was adopted and a sample of 60 respondents was used. The results concluded that a significant relationship exists between leadership effectiveness and the Municipality’s growth and success. Most of the respondents were satisfied with how full-time ward councillors ensure that crucial service challenges are addressed, and that the Municipality supports small to medium businesses through mentoring and training programmes. However, some were not satisfied with service delivery and the maintenance of roads. Finally, “the results indicated a strong relationship between service delivery and transformational leadership. Service delivery had a positive correlation with transformational leadership, but a negative correlation with transactional leadership. The research results are significant for political leadership within local municipalities for the enhancement of business growth. This study ends with the limitations, a brief conclusion and recommendations.” , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
Analysing barriers of lean service implementation In South African Post Office operations
- Authors: Mpompa, Luyanda Clive
- Date: 2024-12
- Subjects: Lean manufacturing , Six sigma (Quality control standard) , Postal service -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70056 , vital:78288
- Description: The purpose of this study was to investigate and analyse the barriers to the implementation of Lean services in the service industry, with a particular focus on the South African Post Office operations. The researcher intended to identify and describe the barriers that precluded the implementation of Lean principles in service industry and where necessary shared the study's findings with South African Post Office management for decision making. The findings of the study in the South African Post Office were consistent with those of the other authors who conducted studies with the aim of identifying the barriers to Lean implementation in service industry. However most studies focussed on the barriers caused by operational factors while this study focussed on the barriers causing failures in implementing Lean initiatives which are connected with the South African Post Office management and staff perceptions on the importance of Lean principles in the organisation’s value stream. The findings, as presented in Chapter 5 of the study, identified various elements that contributed to managerial failures and those were the barriers the study intended to identify. The study indicated that top management of the South African Post Office was not familiar with the implementation of Lean concept. Management and staff in charge of operations were aware of the Lean concept, but none of them displayed considerable expertise of how to implement it. That was one of the reasons the organisation was unable to properly integrate Lean in its operations. The implementation of Lean required professionals and experts who could implement, drive, and monitor the process. The study’s interpretive framework was interpretivism-constructivism, and the study was a case study. The primary data collection method was face-to-face interviews with reference to archived information and secondary data. Semi-structured questions were asked during interviews. A total of twelve participants completed and signed the consent form, indicating their agreement to participate in the interviews. Out of the twelve participants, interviews were conducted with eleven individuals. Since its inception, Lean Manufacturing system had been viewed as a method that primarily applied to manufacturing-oriented businesses. Lean practices had also been adopted by the service industry, and a number of those businesses had integrated Lean methods in their operations. The postal services around the globe had also gradually implemented Lean successfully in their operations although there had been quite a number of barriers that hindered the implementation of Lean in some postal services around the globe. The South African Post Office exerted efforts to implement Lean but has up to this point not fully implemented Lean practices in its operation and this was what had triggered the researcher to learn more and analyse such barriers. The study aimed at identifying those barriers. The study's goal was to investigate and analyse the Lean implementation barriers in order to provide credible outcomes to both the South African Post Office management and the Nelson Mandela University, as well as other organisations in the service industry in comparable situations as the South African Post Office. The findings of this study related to management’s perception of Lean importance in ensuring optimum operational performance and customer satisfaction. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Mpompa, Luyanda Clive
- Date: 2024-12
- Subjects: Lean manufacturing , Six sigma (Quality control standard) , Postal service -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70056 , vital:78288
- Description: The purpose of this study was to investigate and analyse the barriers to the implementation of Lean services in the service industry, with a particular focus on the South African Post Office operations. The researcher intended to identify and describe the barriers that precluded the implementation of Lean principles in service industry and where necessary shared the study's findings with South African Post Office management for decision making. The findings of the study in the South African Post Office were consistent with those of the other authors who conducted studies with the aim of identifying the barriers to Lean implementation in service industry. However most studies focussed on the barriers caused by operational factors while this study focussed on the barriers causing failures in implementing Lean initiatives which are connected with the South African Post Office management and staff perceptions on the importance of Lean principles in the organisation’s value stream. The findings, as presented in Chapter 5 of the study, identified various elements that contributed to managerial failures and those were the barriers the study intended to identify. The study indicated that top management of the South African Post Office was not familiar with the implementation of Lean concept. Management and staff in charge of operations were aware of the Lean concept, but none of them displayed considerable expertise of how to implement it. That was one of the reasons the organisation was unable to properly integrate Lean in its operations. The implementation of Lean required professionals and experts who could implement, drive, and monitor the process. The study’s interpretive framework was interpretivism-constructivism, and the study was a case study. The primary data collection method was face-to-face interviews with reference to archived information and secondary data. Semi-structured questions were asked during interviews. A total of twelve participants completed and signed the consent form, indicating their agreement to participate in the interviews. Out of the twelve participants, interviews were conducted with eleven individuals. Since its inception, Lean Manufacturing system had been viewed as a method that primarily applied to manufacturing-oriented businesses. Lean practices had also been adopted by the service industry, and a number of those businesses had integrated Lean methods in their operations. The postal services around the globe had also gradually implemented Lean successfully in their operations although there had been quite a number of barriers that hindered the implementation of Lean in some postal services around the globe. The South African Post Office exerted efforts to implement Lean but has up to this point not fully implemented Lean practices in its operation and this was what had triggered the researcher to learn more and analyse such barriers. The study aimed at identifying those barriers. The study's goal was to investigate and analyse the Lean implementation barriers in order to provide credible outcomes to both the South African Post Office management and the Nelson Mandela University, as well as other organisations in the service industry in comparable situations as the South African Post Office. The findings of this study related to management’s perception of Lean importance in ensuring optimum operational performance and customer satisfaction. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
Assessing perceptions regarding sustainable growth of taverns in the Gqeberha liquor industry
- Authors: Coutsourides, Peter Dimitri
- Date: 2024-12
- Subjects: Taverns (Inns) -- Port Elizabeth- Eastern Cape -- South Africa , Liquor industry -- Port Elizabeth -- Eastern Cape , Economic development -- Port Elizabeth -- Eastern Cape -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69542 , vital:77710
- Description: This study investigates the sustainable growth of taverns within the informal liquor industry in Gqeberha, South Africa. The informal sector is critical for economic development, employing 60% of the world's population and nearly 30% of South Africa's workforce. This study focuses on taverns, a prevalent form of small, medium, and micro-enterprises in South African townships. Despite their economic significance, these taverns face numerous challenges, including limited access to finance, inadequate infrastructure, regulatory hurdles, and competition from larger formal enterprises. The research explores the historical context of the liquor industry in South Africa, highlighting the legacy of racial inequality and the evolution of regulatory frameworks aimed at balancing industry growth and social equity. In addition, the literature covered topics relating to SMMEs and sustainable growth. The study employs a case study strategy and a qualitative methodology where 12 tavern owners in Gqeberha were interviewed using an interview schedule. The thematic data analysis revealed five main challenges that hinder taverns' sustainable growth, namely finance, government interventions and facilities, competition, the COVID-19 Pandemic and crime. In addition, three measures or themes of sustainable growth were identified for these enterprises, such as economic, social and environmental measures for sustainable growth. Finally, based on the findings, a major contribution of this study is the framework of sustainable growth enablers that were presented to SMMEs, including taverns. This study contributes to the understanding of SMMEs in the informal sector and offers practical recommendations for enhancing the sustainable growth of taverns. By addressing the identified challenges and leveraging the proposed enablers, policymakers and stakeholders can create a more supportive environment for these enterprises, ultimately contributing to broader economic development and poverty reduction in South Africa. The insights gained from this study are intended to inform future policies and support mechanisms that can help these enterprises thrive despite their myriad challenges. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Coutsourides, Peter Dimitri
- Date: 2024-12
- Subjects: Taverns (Inns) -- Port Elizabeth- Eastern Cape -- South Africa , Liquor industry -- Port Elizabeth -- Eastern Cape , Economic development -- Port Elizabeth -- Eastern Cape -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69542 , vital:77710
- Description: This study investigates the sustainable growth of taverns within the informal liquor industry in Gqeberha, South Africa. The informal sector is critical for economic development, employing 60% of the world's population and nearly 30% of South Africa's workforce. This study focuses on taverns, a prevalent form of small, medium, and micro-enterprises in South African townships. Despite their economic significance, these taverns face numerous challenges, including limited access to finance, inadequate infrastructure, regulatory hurdles, and competition from larger formal enterprises. The research explores the historical context of the liquor industry in South Africa, highlighting the legacy of racial inequality and the evolution of regulatory frameworks aimed at balancing industry growth and social equity. In addition, the literature covered topics relating to SMMEs and sustainable growth. The study employs a case study strategy and a qualitative methodology where 12 tavern owners in Gqeberha were interviewed using an interview schedule. The thematic data analysis revealed five main challenges that hinder taverns' sustainable growth, namely finance, government interventions and facilities, competition, the COVID-19 Pandemic and crime. In addition, three measures or themes of sustainable growth were identified for these enterprises, such as economic, social and environmental measures for sustainable growth. Finally, based on the findings, a major contribution of this study is the framework of sustainable growth enablers that were presented to SMMEs, including taverns. This study contributes to the understanding of SMMEs in the informal sector and offers practical recommendations for enhancing the sustainable growth of taverns. By addressing the identified challenges and leveraging the proposed enablers, policymakers and stakeholders can create a more supportive environment for these enterprises, ultimately contributing to broader economic development and poverty reduction in South Africa. The insights gained from this study are intended to inform future policies and support mechanisms that can help these enterprises thrive despite their myriad challenges. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2024
- Full Text:
- Date Issued: 2024-12
Challenges and prospects of the billing system in a selected municipality – a dialectic examination
- Authors: Mda, Lindokuhle Primrose
- Date: 2024-12
- Subjects: Municipal finance -- South Africa -- Nelson Mandela Bay Municipality -- Accounting -- Data processing , Municipal services -- South Africa -- Nelson Mandela Bay Municipality , Local government -- Finance
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70089 , vital:78293
- Description: The purpose of this study was to investigate the challenges and prospects of the billing system in a municipality in South Africa. Municipalities play an important role in providing services to business owners and residents. Of late the media has been awash by the incorrect billing that is caused by the faulty billing system in most South African Municipalities. Although there is a lot of literature re on the billing systems, there is a dearth of studies when it comes to south African context particularly at Buffalo City Metropolitan Municipality (BCMM). Therefore, it is important to explore the challenges and prospect that comes with the billing system in the chosen municipality to fill in the literature gap. A qualitative approach was employed whereby 12 participants, who were sampled using the non-probability, purposive technique were interviewed. The study analysed data using the thematic analysis technique. Semi-structured questions were asked during interviews as a data collection method. The participants provided a comprehensive coverage (CC) of the new billing prospects. The sub-themes namely incorrect and inaccurate billing, estimated bills, lack of incentives to pursue collection, negligence, corruption, enhanced revenue collection, enhancing record management, gathering relevant information from residents and the use of mobile payment solutions was partially covered (PC). The rest of the sub-themes were comprehensively covered. The results reveal that, on average all the themes were covered in the interview implying that the participants understood the challenges faced by the billing system in BCMM, the prospects that are associated by the introduction of new billing systems, the root causes of challenges within the billing system, strategies needed to be implemented and the use of new technology and innovation. All participants acknowledge the fact that the billing system used by the municipality has a lot of challenges and there is a requirement to either upgrade it or discard it in total and replace it with technological advanced smart meters to enable accurate and correct billing. The effects of the incorrect billing were felt by both the municipal management and residents The study recommends that municipalities in South Africa, particularly BCMM should integrate their billing system with new technology to optimise their service delivery system and enhance their revenue collection. Suggested billing software to be used in municipalities include SAP, SKYBILL Utility Billing and full ERP billing, among others. This software offer a range of benefits such as easy to monitor records, revenue collection enhancements and efficiency. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Mda, Lindokuhle Primrose
- Date: 2024-12
- Subjects: Municipal finance -- South Africa -- Nelson Mandela Bay Municipality -- Accounting -- Data processing , Municipal services -- South Africa -- Nelson Mandela Bay Municipality , Local government -- Finance
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70089 , vital:78293
- Description: The purpose of this study was to investigate the challenges and prospects of the billing system in a municipality in South Africa. Municipalities play an important role in providing services to business owners and residents. Of late the media has been awash by the incorrect billing that is caused by the faulty billing system in most South African Municipalities. Although there is a lot of literature re on the billing systems, there is a dearth of studies when it comes to south African context particularly at Buffalo City Metropolitan Municipality (BCMM). Therefore, it is important to explore the challenges and prospect that comes with the billing system in the chosen municipality to fill in the literature gap. A qualitative approach was employed whereby 12 participants, who were sampled using the non-probability, purposive technique were interviewed. The study analysed data using the thematic analysis technique. Semi-structured questions were asked during interviews as a data collection method. The participants provided a comprehensive coverage (CC) of the new billing prospects. The sub-themes namely incorrect and inaccurate billing, estimated bills, lack of incentives to pursue collection, negligence, corruption, enhanced revenue collection, enhancing record management, gathering relevant information from residents and the use of mobile payment solutions was partially covered (PC). The rest of the sub-themes were comprehensively covered. The results reveal that, on average all the themes were covered in the interview implying that the participants understood the challenges faced by the billing system in BCMM, the prospects that are associated by the introduction of new billing systems, the root causes of challenges within the billing system, strategies needed to be implemented and the use of new technology and innovation. All participants acknowledge the fact that the billing system used by the municipality has a lot of challenges and there is a requirement to either upgrade it or discard it in total and replace it with technological advanced smart meters to enable accurate and correct billing. The effects of the incorrect billing were felt by both the municipal management and residents The study recommends that municipalities in South Africa, particularly BCMM should integrate their billing system with new technology to optimise their service delivery system and enhance their revenue collection. Suggested billing software to be used in municipalities include SAP, SKYBILL Utility Billing and full ERP billing, among others. This software offer a range of benefits such as easy to monitor records, revenue collection enhancements and efficiency. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
Chicory production for sustainable economic development of Alexandria in Ndlambe Local Municipality
- Authors: Mampana, Qawekazi
- Date: 2024-12
- Subjects: Economic development -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Chicory -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70133 , vital:78303
- Description: The apartheid regime that governed South Africa prior to the democratic transition pursued and implemented ethnically motivated policies and legislation that promoted racial segregation. As a result, the democratic government inherited a country plagued by unemployment, poverty, and inequality challenges. In response, the democratic government identified cooperatives as one mechanism to address these structural challenges and undo the legacy of apartheid, leading to an increase in the number of registered cooperatives in the country. Studies have shown that cooperatives could help propel community development in South Africa, especially in rural communities. It is argued that cooperatives have the potential to increase public participation and thus forge unity and togetherness among communities. Scholars indicate that public participation can improve community development and access to service delivery and enhance political influence and other resources that, in turn, will sustain human capital. Furthermore, studies have also shown that assisting and mobilising poor communities to work together is crucial for community development. However, despite cooperatives’ imperative role in community development, most struggle to sustain themselves and eventually become inactive, especially in rural communities. The study was conducted in Alexandria, a small rural town within the Ndlambe Local Municipality (NLM) in the Eastern Cape Province. The study’s main aim was to interrogate the current state of chicory production in Alexandria from the perspectives of community cooperatives operating in the chicory sector. The study also sought to interrogate the phenomenon under study from the perspectives of Chicory South Africa (CSA) and government officials from the Eastern Cape Provincial Government. CSA provides administrative and technical support in the sector, and the provincial government provides financial and other support instruments to the community cooperatives operating in the sector. The study adopted a qualitative research approach and used purposive sampling to identify and select participants. The study included 14 participants that were purposively identified and selected by the researcher based on their capabilities to illuminate the phenomena under study. The data was collected through semi-structured interviews with the participants and corroborated with a literature review in the context of cooperatives in South Africa. Considering the qualitative nature of the study, the researcher deemed it prudent to utilise the constructivism research paradigm. The constructivism paradigm is premised on the notion that reality is socially constructed; thus, there are multiple realities that are shaped by people’s unique experiences of the social world in which they live and work. The study used thematic analysis to analyse the data. The findings reveal that the significant issues cooperatives face include inter alia lack of access to capital, insufficient government intervention, climate change, and lack of capacity among members. The findings further reveal that local government must assist cooperatives by providing them with capital and technical support. The study recommends that all spheres of government must engage in work and support initiatives that aim to create a sustainable and conducive environment for community development. In this regard, it is recommended that the government take a leading role in supporting cooperatives and ensure their activities and objectives align with government efforts towards sustainable community development, which will create synergy between the government and cooperatives. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Mampana, Qawekazi
- Date: 2024-12
- Subjects: Economic development -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Chicory -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70133 , vital:78303
- Description: The apartheid regime that governed South Africa prior to the democratic transition pursued and implemented ethnically motivated policies and legislation that promoted racial segregation. As a result, the democratic government inherited a country plagued by unemployment, poverty, and inequality challenges. In response, the democratic government identified cooperatives as one mechanism to address these structural challenges and undo the legacy of apartheid, leading to an increase in the number of registered cooperatives in the country. Studies have shown that cooperatives could help propel community development in South Africa, especially in rural communities. It is argued that cooperatives have the potential to increase public participation and thus forge unity and togetherness among communities. Scholars indicate that public participation can improve community development and access to service delivery and enhance political influence and other resources that, in turn, will sustain human capital. Furthermore, studies have also shown that assisting and mobilising poor communities to work together is crucial for community development. However, despite cooperatives’ imperative role in community development, most struggle to sustain themselves and eventually become inactive, especially in rural communities. The study was conducted in Alexandria, a small rural town within the Ndlambe Local Municipality (NLM) in the Eastern Cape Province. The study’s main aim was to interrogate the current state of chicory production in Alexandria from the perspectives of community cooperatives operating in the chicory sector. The study also sought to interrogate the phenomenon under study from the perspectives of Chicory South Africa (CSA) and government officials from the Eastern Cape Provincial Government. CSA provides administrative and technical support in the sector, and the provincial government provides financial and other support instruments to the community cooperatives operating in the sector. The study adopted a qualitative research approach and used purposive sampling to identify and select participants. The study included 14 participants that were purposively identified and selected by the researcher based on their capabilities to illuminate the phenomena under study. The data was collected through semi-structured interviews with the participants and corroborated with a literature review in the context of cooperatives in South Africa. Considering the qualitative nature of the study, the researcher deemed it prudent to utilise the constructivism research paradigm. The constructivism paradigm is premised on the notion that reality is socially constructed; thus, there are multiple realities that are shaped by people’s unique experiences of the social world in which they live and work. The study used thematic analysis to analyse the data. The findings reveal that the significant issues cooperatives face include inter alia lack of access to capital, insufficient government intervention, climate change, and lack of capacity among members. The findings further reveal that local government must assist cooperatives by providing them with capital and technical support. The study recommends that all spheres of government must engage in work and support initiatives that aim to create a sustainable and conducive environment for community development. In this regard, it is recommended that the government take a leading role in supporting cooperatives and ensure their activities and objectives align with government efforts towards sustainable community development, which will create synergy between the government and cooperatives. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2024
- Full Text:
- Date Issued: 2024-12
Criteria for effective short-term rental business venture property selection in Nelson Mandela Bay
- Authors: Theunissen, Melanie
- Date: 2024-12
- Subjects: Real estate investment -- Rental property -- South Africa , Property investment -- Real estate business -- South Africa , Small business -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69890 , vital:78143
- Description: Short-term rental (STR) accommodations thrive in the online sharing economy and are influenced by market trends and regulations and vary in location. Success hinges on careful planning, continuous management and fulfilling guest expectations. There is limited research on the types of properties that succeed in the STR business. Additionally, STR’s are regulated, competitive and entail financial planning which can offer both lucrative income potential and high expenses. This treatise is an effort to evaluate the criteria for property selection for STR’s as a business in Nelson Mandela Bay. The research approach for this study is positivistic. A literature review has been conducted to determine the existing status of STR studies relating to the business industry. The literature review allowed the formation of criteria which was tested with quantitative methods consisting of data collection, a questionnaire and an analysis of the statistics. This assessment clearly supported STR as a viable business venture. Based on the research study, criteria were created to help STR owners select the right property for STR. The four main considerations in STR accommodation business in this criteria framework included location, type and size of the property, features and amenities and safety and security. The research confirmed that in the STR market, these variables are proposed as key focal point for business owners to focus on and to positively affect the types of property that are purchased to grow the STR business. As a result, create favourable bottom line returns. In agreement with the literature that is reviewed and the outcomes of this treatise, by effectively addressing the criteria, the business owners of STR’s will create a criteria model that is helpful to purchase the most suitable property for a STR business. Certain key findings from the research found it to be true that you can improve property selection decision making through the identification of relevant criteria that can assist STR business investors and managers. It is proposed that the criteria is examined to provide further advancement to the STR industry. The recommendations include further improving the criteria by providing additional information about the STR business behaviours connected to each variable and increasing the scope of the study to more than just one sample from mainly the Eastern Cape in South Africa. , Thesis (MBA) -- Faculty Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Theunissen, Melanie
- Date: 2024-12
- Subjects: Real estate investment -- Rental property -- South Africa , Property investment -- Real estate business -- South Africa , Small business -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69890 , vital:78143
- Description: Short-term rental (STR) accommodations thrive in the online sharing economy and are influenced by market trends and regulations and vary in location. Success hinges on careful planning, continuous management and fulfilling guest expectations. There is limited research on the types of properties that succeed in the STR business. Additionally, STR’s are regulated, competitive and entail financial planning which can offer both lucrative income potential and high expenses. This treatise is an effort to evaluate the criteria for property selection for STR’s as a business in Nelson Mandela Bay. The research approach for this study is positivistic. A literature review has been conducted to determine the existing status of STR studies relating to the business industry. The literature review allowed the formation of criteria which was tested with quantitative methods consisting of data collection, a questionnaire and an analysis of the statistics. This assessment clearly supported STR as a viable business venture. Based on the research study, criteria were created to help STR owners select the right property for STR. The four main considerations in STR accommodation business in this criteria framework included location, type and size of the property, features and amenities and safety and security. The research confirmed that in the STR market, these variables are proposed as key focal point for business owners to focus on and to positively affect the types of property that are purchased to grow the STR business. As a result, create favourable bottom line returns. In agreement with the literature that is reviewed and the outcomes of this treatise, by effectively addressing the criteria, the business owners of STR’s will create a criteria model that is helpful to purchase the most suitable property for a STR business. Certain key findings from the research found it to be true that you can improve property selection decision making through the identification of relevant criteria that can assist STR business investors and managers. It is proposed that the criteria is examined to provide further advancement to the STR industry. The recommendations include further improving the criteria by providing additional information about the STR business behaviours connected to each variable and increasing the scope of the study to more than just one sample from mainly the Eastern Cape in South Africa. , Thesis (MBA) -- Faculty Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
Effects of supply chain disruptions on alcohol consumption behaviour in a South African township
- Authors: Sipamla, Noluthando
- Date: 2024-12
- Subjects: Business logistics , Inventory control , Alcoholism
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69913 , vital:78172
- Description: This study investigated the effect of supply chain disruptions on alcohol consumer consumption behaviour in the Eastern Cape Province, but with the specific reference to Mdantsane Township in the Buffalo City Municipality. A quantitative methodology was employed, and self-administered questionnaires were used to collect data. The results of the study revealed that: disruptions increase the risk of the company; disruptions have a significant negative impact on profitability; disruptions have a crippling effect on performance because firms take longer to recover from disruptions; and disruptions have a negative impact on stock price, profitability, and share price volatility across the board. The study recommends diversification of alcohol supply chains to mitigate the impact of disruptions, establish robust monitoring and surveillance systems to track changes in alcohol consumption patterns following supply chain disruptions and consider implementing price regulation and taxation policies to moderate alcohol consumption, particularly during periods of supply chain disruptions. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Sipamla, Noluthando
- Date: 2024-12
- Subjects: Business logistics , Inventory control , Alcoholism
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69913 , vital:78172
- Description: This study investigated the effect of supply chain disruptions on alcohol consumer consumption behaviour in the Eastern Cape Province, but with the specific reference to Mdantsane Township in the Buffalo City Municipality. A quantitative methodology was employed, and self-administered questionnaires were used to collect data. The results of the study revealed that: disruptions increase the risk of the company; disruptions have a significant negative impact on profitability; disruptions have a crippling effect on performance because firms take longer to recover from disruptions; and disruptions have a negative impact on stock price, profitability, and share price volatility across the board. The study recommends diversification of alcohol supply chains to mitigate the impact of disruptions, establish robust monitoring and surveillance systems to track changes in alcohol consumption patterns following supply chain disruptions and consider implementing price regulation and taxation policies to moderate alcohol consumption, particularly during periods of supply chain disruptions. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
Exploring the factors that influence productivity at the Ford Motor company engine plant in Gqeberha
- Authors: Reed, Ferdi
- Date: 2024-12
- Subjects: Ford Motor Company of South Africa , Industrial productivity , Automobile industry and trade -- Capital productivity -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69936 , vital:78244
- Description: This study examines productivity at the Ford Motor Company Engine Plant in Gqeberha, focusing on workplace challenges, employee morale, training programs, job flexibility, and leadership styles. The primary objective is to identify factors influencing productivity within this context, and the study aims to provide insights into improving employee engagement and operational efficiency. Conceptually, the research is underpinned by three main theories: the Theory of Constraints, Herzberg’s Two-Factor and Transformational Leadership. Together, these theories provided a comprehensive lens for analysing and addressing productivity dynamics at the Ford Motor Company Engine Plant in Gqeberha. The study utilised a qualitative research design using in-depth interviews as the data collection instrument. The qualitative data were analysed to find recurring themes about the perceptions of productivity at the plant. These results helped to provide a more nuanced understanding of how workers perceive the factors that determine productivity. The research findings highlighted several key factors impacting productivity. Effective leadership, especially transformational leadership, was shown to significantly enhance productivity by fostering a motivated and engaged workforce. Employee morale emerged as another crucial factor, with motivated and satisfied employees demonstrating higher productivity levels. A supportive work environment, along with opportunities for recognition and growth, was essential in maintaining high morale. Interviews with employees highlighted the critical role of effective leadership, particularly transformational leadership, in fostering a motivated and efficient workforce. Leaders who actively engage with their teams and provide clear guidance were found to enhance productivity significantly. Employee morale emerged as another crucial factor, with motivated and satisfied employees demonstrating higher productivity levels. The research underscored the importance of a supportive work environment, recognition, and growth opportunities in boosting employee morale. Training and development programs were also pivotal, with comprehensive training enhancing employee confidence and competence, leading to improved performance.Job flexibility, including flexible working hours and remote work options, was linked to better work-life balance, reduced burnout, and increased job satisfaction. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
Exploring the factors that influence productivity at the Ford Motor company engine plant in Gqeberha
- Authors: Reed, Ferdi
- Date: 2024-12
- Subjects: Ford Motor Company of South Africa , Industrial productivity , Automobile industry and trade -- Capital productivity -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69936 , vital:78244
- Description: This study examines productivity at the Ford Motor Company Engine Plant in Gqeberha, focusing on workplace challenges, employee morale, training programs, job flexibility, and leadership styles. The primary objective is to identify factors influencing productivity within this context, and the study aims to provide insights into improving employee engagement and operational efficiency. Conceptually, the research is underpinned by three main theories: the Theory of Constraints, Herzberg’s Two-Factor and Transformational Leadership. Together, these theories provided a comprehensive lens for analysing and addressing productivity dynamics at the Ford Motor Company Engine Plant in Gqeberha. The study utilised a qualitative research design using in-depth interviews as the data collection instrument. The qualitative data were analysed to find recurring themes about the perceptions of productivity at the plant. These results helped to provide a more nuanced understanding of how workers perceive the factors that determine productivity. The research findings highlighted several key factors impacting productivity. Effective leadership, especially transformational leadership, was shown to significantly enhance productivity by fostering a motivated and engaged workforce. Employee morale emerged as another crucial factor, with motivated and satisfied employees demonstrating higher productivity levels. A supportive work environment, along with opportunities for recognition and growth, was essential in maintaining high morale. Interviews with employees highlighted the critical role of effective leadership, particularly transformational leadership, in fostering a motivated and efficient workforce. Leaders who actively engage with their teams and provide clear guidance were found to enhance productivity significantly. Employee morale emerged as another crucial factor, with motivated and satisfied employees demonstrating higher productivity levels. The research underscored the importance of a supportive work environment, recognition, and growth opportunities in boosting employee morale. Training and development programs were also pivotal, with comprehensive training enhancing employee confidence and competence, leading to improved performance.Job flexibility, including flexible working hours and remote work options, was linked to better work-life balance, reduced burnout, and increased job satisfaction. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
Factors affecting consumer purchase intentions towards traditional small grain foods in Zimbabwe
- Authors: Moyo, Arnold
- Date: 2024-12
- Subjects: Consumer behavior -- Zimbabwe , Consumer satisfaction -- Zimbabwe , Consumers' preferences -- Zimbabwe
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/70067 , vital:78289
- Description: The consumption of traditional small grain foods in Zimbabwe is low and declining. This trend persists despite their nutritional, economic, socio-cultural and environmental benefits. Increasing the consumer demand for traditional small grain foods in Zimbabwe requires empirically based marketing interventions, which, in turn, rely on a holistic understanding of the factors affecting traditional small grain food consumption in the country. However, consumer-focused research that aims to stimulate consumer purchase intentions is both sparse and fragmented. This study addresses this sparsity and fragmentation of research by exploring multiple factors affecting consumer purchase intentions towards traditional small grain foods in Zimbabwe. The overarching purpose of the study was to enhance the understanding of context-specific factors affecting consumer purchase intentions towards traditional small grain foods in Zimbabwe. Pursuant to this aim, four objectives were developed. These are: (i) to identify relevant personal, environmental and food-related factors affecting consumer purchase intentions towards traditional small grain foods; (ii) to examine the extent to which identified factors affect consumer purchase intentions towards traditional small grain foods in Zimbabwe; (iii) to propose an integrated model to guide marketing practitioners and retailers on how to design marketing interventions that stimulate consumer purchase intentions towards traditional small grain foods; and (iv) to recommend marketing strategies that retailers and traditional food marketers could implement to promote consumer purchase intentions towards traditional small grain foods in Zimbabwe. Informed by the stated objectives, the study embraced a positivist paradigm and descriptive design. The hypothesised framework of the study was premised on integrating the Food Preference and Consumption Model, the Consumer Behaviour Model with respect to food and the Theory of Planned Behaviour. Primary data were collected through a survey of 386 respondents selected from Zimbabwe's 10 provinces using quota sampling at the provincial level based on each province's contribution to the national population of 15,178,957. Convenience sampling was used within each province. Data analysis was conducted using IBM SPSS v.26 for covariance-based structural equation modelling and SmartPLS 4 for partial least squares-based structural equation modelling, which was a double-quantitative complementary triangulation approach and was a novel methodology in consumer behaviour studies relating to traditional foods. Ten context-relevant factors affecting consumer purchase intentions were identified, seven of which had a significant influence on purchase intentions. Analysed data led to the development, testing and validation of two novel, explanatory, predictive and context-specific models for consumer purchase intentions towards traditional small grain foods in Zimbabwe (the lower-order component and higher-order component Traditional Small Grain Food Preference models). The study contributes a new measurement instrument and model to consumer behaviour literature, particularly in Africa where related research is sparce. The study makes an additional theoretical contribution by utilising a double quantitative complementary triangulation method of data analysis. Results of the study enables marketers to optimise their resource allocation by prioritising the most influential determinants of consumer purchase intentions. Results on significant demographic differences in purchase intentions demonstrated the need for a more targeted, segmentation-driven approach to marketing strategy formulation by tailoring the marketing mix, communication message and channels and positioning strategies, to the unique needs and preferences of distinct consumer segments. , Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Moyo, Arnold
- Date: 2024-12
- Subjects: Consumer behavior -- Zimbabwe , Consumer satisfaction -- Zimbabwe , Consumers' preferences -- Zimbabwe
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/70067 , vital:78289
- Description: The consumption of traditional small grain foods in Zimbabwe is low and declining. This trend persists despite their nutritional, economic, socio-cultural and environmental benefits. Increasing the consumer demand for traditional small grain foods in Zimbabwe requires empirically based marketing interventions, which, in turn, rely on a holistic understanding of the factors affecting traditional small grain food consumption in the country. However, consumer-focused research that aims to stimulate consumer purchase intentions is both sparse and fragmented. This study addresses this sparsity and fragmentation of research by exploring multiple factors affecting consumer purchase intentions towards traditional small grain foods in Zimbabwe. The overarching purpose of the study was to enhance the understanding of context-specific factors affecting consumer purchase intentions towards traditional small grain foods in Zimbabwe. Pursuant to this aim, four objectives were developed. These are: (i) to identify relevant personal, environmental and food-related factors affecting consumer purchase intentions towards traditional small grain foods; (ii) to examine the extent to which identified factors affect consumer purchase intentions towards traditional small grain foods in Zimbabwe; (iii) to propose an integrated model to guide marketing practitioners and retailers on how to design marketing interventions that stimulate consumer purchase intentions towards traditional small grain foods; and (iv) to recommend marketing strategies that retailers and traditional food marketers could implement to promote consumer purchase intentions towards traditional small grain foods in Zimbabwe. Informed by the stated objectives, the study embraced a positivist paradigm and descriptive design. The hypothesised framework of the study was premised on integrating the Food Preference and Consumption Model, the Consumer Behaviour Model with respect to food and the Theory of Planned Behaviour. Primary data were collected through a survey of 386 respondents selected from Zimbabwe's 10 provinces using quota sampling at the provincial level based on each province's contribution to the national population of 15,178,957. Convenience sampling was used within each province. Data analysis was conducted using IBM SPSS v.26 for covariance-based structural equation modelling and SmartPLS 4 for partial least squares-based structural equation modelling, which was a double-quantitative complementary triangulation approach and was a novel methodology in consumer behaviour studies relating to traditional foods. Ten context-relevant factors affecting consumer purchase intentions were identified, seven of which had a significant influence on purchase intentions. Analysed data led to the development, testing and validation of two novel, explanatory, predictive and context-specific models for consumer purchase intentions towards traditional small grain foods in Zimbabwe (the lower-order component and higher-order component Traditional Small Grain Food Preference models). The study contributes a new measurement instrument and model to consumer behaviour literature, particularly in Africa where related research is sparce. The study makes an additional theoretical contribution by utilising a double quantitative complementary triangulation method of data analysis. Results of the study enables marketers to optimise their resource allocation by prioritising the most influential determinants of consumer purchase intentions. Results on significant demographic differences in purchase intentions demonstrated the need for a more targeted, segmentation-driven approach to marketing strategy formulation by tailoring the marketing mix, communication message and channels and positioning strategies, to the unique needs and preferences of distinct consumer segments. , Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2024
- Full Text:
- Date Issued: 2024-12
Factors affecting the selection of customs brokerage service providers in the automotive manufacturing industry of South Africa
- Authors: Taai, Eric
- Date: 2024-12
- Subjects: International trade , Foreign trade regulation -- South Africa , Automobile industry and trade -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69902 , vital:78171
- Description: Any firm participating in the import and export of goods needs to be aware of the customs and tax implications of these activities. Few firms have internal staff who are qualified in this area; thus, they tend to outsource this function to external Customs Brokerage Service providers who can submit customs declarations on behalf of traders to Customs for their imported or exported goods. The main aim of this study was to identify how firms choose their preferred Customs Brokerage Service since these external service providers play a critical role in the efficient and effective functioning of firms relying on imports and exports as part of their logistics value chain. The study sought to identify which key factors influenced the selection of a customs broker. The main research question was: What are the factors that should be considered when selecting a customs brokerage service provider in the South African automotive manufacturing industry? Forty-one respondents participated in this study. This research study undertook positivistic research using quantitative methods of analysis based on the statistical examination of quantitative research data. The quantitative processes of this research study are comprehensively explored in Chapter 3. The main results of this study statistically identified the following independent factors influencing Customs Broker selection: Cost of Service, Relationship Orientation, Technological System, Key Performance Indicators, and Size, as each factor exhibits a significantly positive effect on Customs Broker selection. This study has surveyed, identified, and established these factors that the South African automotive manufacturers should consider when selecting a customs broker service provider. The number of customs experts, consultants, and specialists was firmly confirmed as an important aspect to consider under the factor Size of a Customs Broker. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Taai, Eric
- Date: 2024-12
- Subjects: International trade , Foreign trade regulation -- South Africa , Automobile industry and trade -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69902 , vital:78171
- Description: Any firm participating in the import and export of goods needs to be aware of the customs and tax implications of these activities. Few firms have internal staff who are qualified in this area; thus, they tend to outsource this function to external Customs Brokerage Service providers who can submit customs declarations on behalf of traders to Customs for their imported or exported goods. The main aim of this study was to identify how firms choose their preferred Customs Brokerage Service since these external service providers play a critical role in the efficient and effective functioning of firms relying on imports and exports as part of their logistics value chain. The study sought to identify which key factors influenced the selection of a customs broker. The main research question was: What are the factors that should be considered when selecting a customs brokerage service provider in the South African automotive manufacturing industry? Forty-one respondents participated in this study. This research study undertook positivistic research using quantitative methods of analysis based on the statistical examination of quantitative research data. The quantitative processes of this research study are comprehensively explored in Chapter 3. The main results of this study statistically identified the following independent factors influencing Customs Broker selection: Cost of Service, Relationship Orientation, Technological System, Key Performance Indicators, and Size, as each factor exhibits a significantly positive effect on Customs Broker selection. This study has surveyed, identified, and established these factors that the South African automotive manufacturers should consider when selecting a customs broker service provider. The number of customs experts, consultants, and specialists was firmly confirmed as an important aspect to consider under the factor Size of a Customs Broker. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
Failure of autonomous maintenance program at the Gqeberha food manufacturing plant
- Authors: Moloi, Tshepo
- Date: 2024-12
- Subjects: Automatic control , Process control , Food industry and trade -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70078 , vital:78290
- Description: The main emphasis of this research is on the identification of the main factors explaining the difficulties and failure of Autonomous Maintenance (AM) program implementation from the year 2018 to 2024. This qualitative study focuses on a Port Elizabeth, South Africa food processing company that has implemented an AM program. The lack of success attained in staff training after the implementation phase drove this investigation. This study was carried out to provide first-hand evidence of the pragmatic difficulties in the execution of the AM program. Three main goals defined the research: first, to find the problems that emerged during the AM implementation; second, to investigate the inadequacy of the training program in equipping workers with the necessary skills and competencies to successfully carry out AM; and thirdly, to get valuable opinions on possible enhancements or alternative approaches to the implementation phase of AM from operators, line leaders, and analysts. There is an existing research vacuum as nothing is known about how training affects the implementation of AM in food processing plants especially in South Africa. Purposive sampling selected thirty persons. Thirteen process operators, nine technical operators, six-line leaders, two preventive maintenance owners, and a senior management representative made comprised the group. Extensive in-person interviews with operators, line leaders, and top management gathered the data. Thematic analysis was used to examine the data even further to pinpoint the main themes that emerged. Six main topics found in this research best capture the difficulties faced by a food processing company using AM. The problems were poor training, limited time and resources, lack of motivation and rewards, ineffective communication, involvement, and accountability; management gave production priority over autonomous maintenance; and there was no culture of dedication. Several factors contribute to the ineffectiveness of the training program in enabling employees with the required skills to implement AM: the lack of practical examples to support theoretical ideas, limited resources, trainers lacking expertise in their respective fields, which limits understanding. The main emphasis of this research is on the identification of the main factors explaining the difficulties throughout the implementation period. Moreover, this research improves the body of information already in use by stressing the inadequacies of the training program in developing important skills. Helping AM operators and line supervisors understand the difficulties they faced is the primary goal of the research. Top executives will be offered the recommendations for improving and maximizing the AM program. Understanding the training needs for operators will help production managers and human resources professionals to guarantee their successful training and efficient application of the program. Operations management experts in academia have thorough understanding of AM including theoretical ideas, pragmatic implementation, and the difficulties using successful strategies. The key limitation was the narrow focus of the research, which mainly looked at people within the production line of the model line to understand the problems that emerged during the implementation of autonomous maintenance. The generalisation of the results to the whole workforce is not achieved due to the exclusion of employees from other areas of the factory. The company wants to start a thorough training program with a cross-functional team to enhance operator communication. The main topics explaining the problems in the training program is another disadvantage. This will be a strong basis for further studies. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Moloi, Tshepo
- Date: 2024-12
- Subjects: Automatic control , Process control , Food industry and trade -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70078 , vital:78290
- Description: The main emphasis of this research is on the identification of the main factors explaining the difficulties and failure of Autonomous Maintenance (AM) program implementation from the year 2018 to 2024. This qualitative study focuses on a Port Elizabeth, South Africa food processing company that has implemented an AM program. The lack of success attained in staff training after the implementation phase drove this investigation. This study was carried out to provide first-hand evidence of the pragmatic difficulties in the execution of the AM program. Three main goals defined the research: first, to find the problems that emerged during the AM implementation; second, to investigate the inadequacy of the training program in equipping workers with the necessary skills and competencies to successfully carry out AM; and thirdly, to get valuable opinions on possible enhancements or alternative approaches to the implementation phase of AM from operators, line leaders, and analysts. There is an existing research vacuum as nothing is known about how training affects the implementation of AM in food processing plants especially in South Africa. Purposive sampling selected thirty persons. Thirteen process operators, nine technical operators, six-line leaders, two preventive maintenance owners, and a senior management representative made comprised the group. Extensive in-person interviews with operators, line leaders, and top management gathered the data. Thematic analysis was used to examine the data even further to pinpoint the main themes that emerged. Six main topics found in this research best capture the difficulties faced by a food processing company using AM. The problems were poor training, limited time and resources, lack of motivation and rewards, ineffective communication, involvement, and accountability; management gave production priority over autonomous maintenance; and there was no culture of dedication. Several factors contribute to the ineffectiveness of the training program in enabling employees with the required skills to implement AM: the lack of practical examples to support theoretical ideas, limited resources, trainers lacking expertise in their respective fields, which limits understanding. The main emphasis of this research is on the identification of the main factors explaining the difficulties throughout the implementation period. Moreover, this research improves the body of information already in use by stressing the inadequacies of the training program in developing important skills. Helping AM operators and line supervisors understand the difficulties they faced is the primary goal of the research. Top executives will be offered the recommendations for improving and maximizing the AM program. Understanding the training needs for operators will help production managers and human resources professionals to guarantee their successful training and efficient application of the program. Operations management experts in academia have thorough understanding of AM including theoretical ideas, pragmatic implementation, and the difficulties using successful strategies. The key limitation was the narrow focus of the research, which mainly looked at people within the production line of the model line to understand the problems that emerged during the implementation of autonomous maintenance. The generalisation of the results to the whole workforce is not achieved due to the exclusion of employees from other areas of the factory. The company wants to start a thorough training program with a cross-functional team to enhance operator communication. The main topics explaining the problems in the training program is another disadvantage. This will be a strong basis for further studies. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
Impact of artificial intelligence and digitalisation on lean manufacturing and its drive for industrial revolution and smart factories
- Authors: Ninan, Abel
- Date: 2024-12
- Subjects: Artificial intelligence , Lean manufacturing -- South Africa , Manufacturing industries -- South Africa -- Automation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70001 , vital:78272
- Description: Digitalisation with the development and rising of Artificial Intelligence has hugely transformed the Lean Manufacturing environment and enhanced the transition to Industry 4.0 and Smart factories. Organisations in South Africa are faced with a large variety of issues as they make the shift to Industry 4.0 and Smart Factories, with some problems being based on political will and expertise. This research looks at how developments in Digitalisation and Artificial Intelligence can be integrated and relate with Lean Manufacturing methodologies, which can enhance productivity but at the same time reduce waste, while fostering continuous improvement. The focus is on Lean Manufacturing processes, which can be optimised and enhanced through data analytics, and predictive technologies, through the combination of Artificial Intelligence and emerging technologies in the digital space. The future industrial revolution could be enhanced by development in these areas, which can create and revolutionise production to become more efficient, flexible, and reactive. The research is based on a qualitative approach and involved the analysis of current literature as well as in depth interviews of 15 participants who were chosen based on their work experience and industry, they fall in. This research aims to identify current and possible future relationships between Lean Manufacturing, Digitalisation, Industry 4.0 and SMART factories. The research further attempts to understand how Digitalisation and AI together with emerging technologies can improve and enhance Lean capabilities, operational efficiencies, and contribute to the development and rise of Smart factories. Organisations in South Africa are faced with a large variety of issues as they make the shift to Industry 4.0 and Smart Factories, with some problems being based on political will and expertise. Lean Manufacturing has many benefits in solving these problems because of its emphasis on both process optimisation and waste reduction. Lean Manufacturing improves manufacturing productivity, promotes morale, lowers costs, increases profitability, and optimises space and inventory management by getting rid of non-value-adding operations. These various advantages are further enhanced by the incorporation of digitalisation, which turns manual operations into digital ones and improves data accessibility, cuts waste, and enables real-time monitoring. Large amounts of data are easier to monitor and analyse using digital technologies than they are with old manual approaches. Digitalisation and Lean Manufacturing concepts work together to optimize processes and provide artificial intelligence the ability to use processed data for predictive analytics and self-making. AI helps to create autonomous, self-sufficient Smart Factories by enabling the discovery and removal of non-value-adding operations via its rapid analysis of historical and real-time data. The combination of Industry 4.0, Digitalization, AI, and Lean Manufacturing creates a cooperative and collaborative environment where technology boosts productivity and competitiveness in the manufacturing sector. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Ninan, Abel
- Date: 2024-12
- Subjects: Artificial intelligence , Lean manufacturing -- South Africa , Manufacturing industries -- South Africa -- Automation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70001 , vital:78272
- Description: Digitalisation with the development and rising of Artificial Intelligence has hugely transformed the Lean Manufacturing environment and enhanced the transition to Industry 4.0 and Smart factories. Organisations in South Africa are faced with a large variety of issues as they make the shift to Industry 4.0 and Smart Factories, with some problems being based on political will and expertise. This research looks at how developments in Digitalisation and Artificial Intelligence can be integrated and relate with Lean Manufacturing methodologies, which can enhance productivity but at the same time reduce waste, while fostering continuous improvement. The focus is on Lean Manufacturing processes, which can be optimised and enhanced through data analytics, and predictive technologies, through the combination of Artificial Intelligence and emerging technologies in the digital space. The future industrial revolution could be enhanced by development in these areas, which can create and revolutionise production to become more efficient, flexible, and reactive. The research is based on a qualitative approach and involved the analysis of current literature as well as in depth interviews of 15 participants who were chosen based on their work experience and industry, they fall in. This research aims to identify current and possible future relationships between Lean Manufacturing, Digitalisation, Industry 4.0 and SMART factories. The research further attempts to understand how Digitalisation and AI together with emerging technologies can improve and enhance Lean capabilities, operational efficiencies, and contribute to the development and rise of Smart factories. Organisations in South Africa are faced with a large variety of issues as they make the shift to Industry 4.0 and Smart Factories, with some problems being based on political will and expertise. Lean Manufacturing has many benefits in solving these problems because of its emphasis on both process optimisation and waste reduction. Lean Manufacturing improves manufacturing productivity, promotes morale, lowers costs, increases profitability, and optimises space and inventory management by getting rid of non-value-adding operations. These various advantages are further enhanced by the incorporation of digitalisation, which turns manual operations into digital ones and improves data accessibility, cuts waste, and enables real-time monitoring. Large amounts of data are easier to monitor and analyse using digital technologies than they are with old manual approaches. Digitalisation and Lean Manufacturing concepts work together to optimize processes and provide artificial intelligence the ability to use processed data for predictive analytics and self-making. AI helps to create autonomous, self-sufficient Smart Factories by enabling the discovery and removal of non-value-adding operations via its rapid analysis of historical and real-time data. The combination of Industry 4.0, Digitalization, AI, and Lean Manufacturing creates a cooperative and collaborative environment where technology boosts productivity and competitiveness in the manufacturing sector. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
ISO 9001 certification as a catalyst for enhancing product quality at a manufacturing plant in Gqeberha
- Authors: Runesu, Mashoko
- Date: 2024-12
- Subjects: ISO 9001 Standard , Quality control -- Standards , Quality of products
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69925 , vital:78243
- Description: This research explores the role of ISO 9001 certification as a catalyst for enhancing product quality at a manufacturing plant in Gqeberha. ISO 9001, an internationally recognised standard for quality management systems, provides a framework for consistent product quality and continuous improvement. While prior studies have shown that ISO 9001 certification creates a signalling effect, attracting customers by projecting an image of high product quality, the impact of this certification on actual product quality remains unclear. This study addresses this gap by investigating the variables necessary to enhance product quality through ISO 9001 implementation in a manufacturing context. The research seeks to answer the question: What variables should be incorporated in the implementation of ISO 9001 certification to improve product quality in a manufacturing company in Gqeberha? Specifically, the study focuses on the influence of four ISO 9001 principles, namely customer focus, leadership, engagement of people, and improvement, on product quality. A pragmatic research philosophy was adopted, utilising a quantitative approach to better understand the relationship between these principles and product quality. Both literature review and empirical results confirm that all four principles significantly impact product quality with a unit change in any of these principles or variables resulting in a 0,550-to-0,721-unit changes in product quality. Based on these results, the study recommends that companies accredited to ISO 9001 standard should integrate these principles into their daily operations. If the ISO 9001 standard is implemented with emphasis on following these guiding principles, a company will not only achieve and sustain improvements in product quality, but this can be a valuable strategic tool for competitiveness in the global marketplace. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Runesu, Mashoko
- Date: 2024-12
- Subjects: ISO 9001 Standard , Quality control -- Standards , Quality of products
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69925 , vital:78243
- Description: This research explores the role of ISO 9001 certification as a catalyst for enhancing product quality at a manufacturing plant in Gqeberha. ISO 9001, an internationally recognised standard for quality management systems, provides a framework for consistent product quality and continuous improvement. While prior studies have shown that ISO 9001 certification creates a signalling effect, attracting customers by projecting an image of high product quality, the impact of this certification on actual product quality remains unclear. This study addresses this gap by investigating the variables necessary to enhance product quality through ISO 9001 implementation in a manufacturing context. The research seeks to answer the question: What variables should be incorporated in the implementation of ISO 9001 certification to improve product quality in a manufacturing company in Gqeberha? Specifically, the study focuses on the influence of four ISO 9001 principles, namely customer focus, leadership, engagement of people, and improvement, on product quality. A pragmatic research philosophy was adopted, utilising a quantitative approach to better understand the relationship between these principles and product quality. Both literature review and empirical results confirm that all four principles significantly impact product quality with a unit change in any of these principles or variables resulting in a 0,550-to-0,721-unit changes in product quality. Based on these results, the study recommends that companies accredited to ISO 9001 standard should integrate these principles into their daily operations. If the ISO 9001 standard is implemented with emphasis on following these guiding principles, a company will not only achieve and sustain improvements in product quality, but this can be a valuable strategic tool for competitiveness in the global marketplace. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
Researching the leader-member exchange model as an instrument to explore followership and leadership at the ELIDZ
- Authors: Ralarala,Sibusiso Mzimasi
- Date: 2024-12
- Subjects: Leadership -- South Africa , Followership -- Social aspects , Executives
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69947 , vital:78249
- Description: While there has been extensive research on leadership, the connection between followership and leadership is not well explored. In this relationship, the Leader–Member Exchange (LMX) model stands out as a useful framework, shedding light on the complex relationship between leaders and followers, and the ways in which their interactions influence organisational results. This research examined the LMX model in the context of the East London Industrial Development Zone (ELIDZ), in order to understand the interdependence of leaders and followers, and the effects of this relationship on the functioning of the ELIDZ. Making use of a qualitative research approach, the researcher conducted interviews and examined annual reports from the ELIDZ in order to understand the extent to which the LMX model had been applied, and the effects of this application on workplace metrics such as job satisfaction, organisational commitment and overall performance. By examining the dual nature of the leader–follower relationship, the researcher sought to bridge an existing research gap and shed light on the reciprocal influence these roles exert on the industrial development landscape. The findings of this study contribute to the existing knowledge base on leadership, and also reveal the contextual nuances that shape leader–member exchanges within the ELIDZ. The insights yielded by this study could drive meaningful enhancements in leadership strategies and development initiatives, fostering a more productive and harmonious organisational environment. The research offers actionable recommendations that, if followed, could fortify leader–follower relationships in a diversity of modern organisational settings. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Ralarala,Sibusiso Mzimasi
- Date: 2024-12
- Subjects: Leadership -- South Africa , Followership -- Social aspects , Executives
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69947 , vital:78249
- Description: While there has been extensive research on leadership, the connection between followership and leadership is not well explored. In this relationship, the Leader–Member Exchange (LMX) model stands out as a useful framework, shedding light on the complex relationship between leaders and followers, and the ways in which their interactions influence organisational results. This research examined the LMX model in the context of the East London Industrial Development Zone (ELIDZ), in order to understand the interdependence of leaders and followers, and the effects of this relationship on the functioning of the ELIDZ. Making use of a qualitative research approach, the researcher conducted interviews and examined annual reports from the ELIDZ in order to understand the extent to which the LMX model had been applied, and the effects of this application on workplace metrics such as job satisfaction, organisational commitment and overall performance. By examining the dual nature of the leader–follower relationship, the researcher sought to bridge an existing research gap and shed light on the reciprocal influence these roles exert on the industrial development landscape. The findings of this study contribute to the existing knowledge base on leadership, and also reveal the contextual nuances that shape leader–member exchanges within the ELIDZ. The insights yielded by this study could drive meaningful enhancements in leadership strategies and development initiatives, fostering a more productive and harmonious organisational environment. The research offers actionable recommendations that, if followed, could fortify leader–follower relationships in a diversity of modern organisational settings. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
The Economic impact of electricity crisis on retail small businesses in Buffalo City Metropolitan Municipality
- Authors: Nkohla, Nwabisa Sinazo
- Date: 2024-12
- Subjects: Small business -- Management , Stores, Retail -- South Africa -- East London , Electric power distribution
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69989 , vital:78256
- Description: Energy supply problems have persisted in South Africa since 2007, with the roll-out of electricity blackouts (known as “load shedding”) to reduce the load on ageing infrastructure. The demand and availability of electricity have been worsened by a developing economy and a growing population, set against a backdrop of decreasing energy generation. South Africa is among the countries that place a high value on the development and advancement of the SMME (small, medium and micro enterprises) sector. Many businesses in the country depend on Eskom for a steady supply of electricity necessary for their optimal operations. Nevertheless, some businesses will not be able to thrive due to concerns about the sustainability of electricity and price hikes, and business owners may be compelled to downsize their operations or completely shut down. The study focused on East London’s small businesses that form part of Buffalo City Metropolitan Municipality, to better understand how the electrical crisis affected them and whether owners and the government have taken any proactive steps to prevent failure. Motivation for the study: Understanding the load shedding restrictions that prevent small business owners from fully engaging in the business model, is necessary to realise the full potential of the small business retail sector. This will help entrepreneurs and policymakers to make evidence-based choices that will foster the development of small enterprises, create jobs, and advance economic progress. To achieve the research goal, a qualitative approach was used. The necessary respondents were found using a purposive sampling technique. A total of 18 small businesses were interviewed to obtain data, which were then subjected to a thematic analysis. The results revealed that small business owners are confronted by numerous barriers from running successful businesses, due to several factors, ranging from revenue loss, customer behaviour, loss of production and operations to unavailability of capital/funding to purchase reliable energy sources, that would help them expand their business activities and provide reliable commodities. The research will contribute towards the retail sector’s efforts to capacitate and fully support small business owners in the Eastern Cape; even more so for businesses that do not have adequate returns or operating income, to source sustainable renewable energy sources. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Nkohla, Nwabisa Sinazo
- Date: 2024-12
- Subjects: Small business -- Management , Stores, Retail -- South Africa -- East London , Electric power distribution
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69989 , vital:78256
- Description: Energy supply problems have persisted in South Africa since 2007, with the roll-out of electricity blackouts (known as “load shedding”) to reduce the load on ageing infrastructure. The demand and availability of electricity have been worsened by a developing economy and a growing population, set against a backdrop of decreasing energy generation. South Africa is among the countries that place a high value on the development and advancement of the SMME (small, medium and micro enterprises) sector. Many businesses in the country depend on Eskom for a steady supply of electricity necessary for their optimal operations. Nevertheless, some businesses will not be able to thrive due to concerns about the sustainability of electricity and price hikes, and business owners may be compelled to downsize their operations or completely shut down. The study focused on East London’s small businesses that form part of Buffalo City Metropolitan Municipality, to better understand how the electrical crisis affected them and whether owners and the government have taken any proactive steps to prevent failure. Motivation for the study: Understanding the load shedding restrictions that prevent small business owners from fully engaging in the business model, is necessary to realise the full potential of the small business retail sector. This will help entrepreneurs and policymakers to make evidence-based choices that will foster the development of small enterprises, create jobs, and advance economic progress. To achieve the research goal, a qualitative approach was used. The necessary respondents were found using a purposive sampling technique. A total of 18 small businesses were interviewed to obtain data, which were then subjected to a thematic analysis. The results revealed that small business owners are confronted by numerous barriers from running successful businesses, due to several factors, ranging from revenue loss, customer behaviour, loss of production and operations to unavailability of capital/funding to purchase reliable energy sources, that would help them expand their business activities and provide reliable commodities. The research will contribute towards the retail sector’s efforts to capacitate and fully support small business owners in the Eastern Cape; even more so for businesses that do not have adequate returns or operating income, to source sustainable renewable energy sources. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
The effect of the 2020 to 2021 alcohol ban on alcohol consumption and consumer preferences
- Authors: Dullabh, Curtis
- Date: 2024-12
- Subjects: Drinking customs , Alcoholic beverages , Consumer behavior -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69565 , vital:77714
- Description: This study examines the effect of the alcohol ban from 2020 to 2021 on consumer preferences and consumption habits. The COVID-19 virus was first detected in China, in 2019. The virus spread rapidly, crippling health care systems across the world. As the disease spread, countries began looking at ways to reduce the strain on the health care system caused by other factors (Gu, 2020). The first case in South Africa was recorded on 5 March 2020. South Africa reacted quickly and decided to implement a hard lockdown on alcohol, 22 days after the first case was recorded (Murhula & Nunlall, 2021). Due to the high number of trauma-related cases, which affected the healthcare system and South Africa’s reputation for being a country that consumes high volumes of alcohol, the government needed swift action. This alcohol ban sent shock waves across the country and alcohol consumers began to panic (BBC, 2020). In addition, the alcohol ban caused people to alter their consumption behaviours and some even resorted to homebrewing alcohol during the lockdown. Alcohol was available through the illicit market, which came at a premium price with limited options. This study originated from the alcohol ban, as consumers were exposed to brands, they otherwise would not have considered if all alcohol beverages were available. The scarcity of alcohol products, the excessive prices of alcohol and the effort it took to obtain alcohol, played a major role in altering drinking behaviours and brand preferences post the alcohol ban. Results from the study indicated that age and gender played no significant role in alcohol consumption, brand preference across categories were affected with two of nine alcohol categories experiencing a decline in consumption, from before to after the ban. During the ban, the majority of respondents consumed alcohol with some resorting to homebrewed alcohol, which showed a significant increase in consumption during the ban. The opportunity to further this study would be to investigate the increase in low alcoholic beverages and non-alcohol beverages as key avenues for organisations within the alcohol industry. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Dullabh, Curtis
- Date: 2024-12
- Subjects: Drinking customs , Alcoholic beverages , Consumer behavior -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/69565 , vital:77714
- Description: This study examines the effect of the alcohol ban from 2020 to 2021 on consumer preferences and consumption habits. The COVID-19 virus was first detected in China, in 2019. The virus spread rapidly, crippling health care systems across the world. As the disease spread, countries began looking at ways to reduce the strain on the health care system caused by other factors (Gu, 2020). The first case in South Africa was recorded on 5 March 2020. South Africa reacted quickly and decided to implement a hard lockdown on alcohol, 22 days after the first case was recorded (Murhula & Nunlall, 2021). Due to the high number of trauma-related cases, which affected the healthcare system and South Africa’s reputation for being a country that consumes high volumes of alcohol, the government needed swift action. This alcohol ban sent shock waves across the country and alcohol consumers began to panic (BBC, 2020). In addition, the alcohol ban caused people to alter their consumption behaviours and some even resorted to homebrewing alcohol during the lockdown. Alcohol was available through the illicit market, which came at a premium price with limited options. This study originated from the alcohol ban, as consumers were exposed to brands, they otherwise would not have considered if all alcohol beverages were available. The scarcity of alcohol products, the excessive prices of alcohol and the effort it took to obtain alcohol, played a major role in altering drinking behaviours and brand preferences post the alcohol ban. Results from the study indicated that age and gender played no significant role in alcohol consumption, brand preference across categories were affected with two of nine alcohol categories experiencing a decline in consumption, from before to after the ban. During the ban, the majority of respondents consumed alcohol with some resorting to homebrewed alcohol, which showed a significant increase in consumption during the ban. The opportunity to further this study would be to investigate the increase in low alcoholic beverages and non-alcohol beverages as key avenues for organisations within the alcohol industry. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business School, 2024
- Full Text:
- Date Issued: 2024-12
The emergence of financial technology firms in the South African financial services industry
- Authors: Ngwenya, Thabani Raymond
- Date: 2024-12
- Subjects: Banks and banking -- Technological innovations , Banks and banking -- Data processing , Financial institutions -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70012 , vital:78273
- Description: Since the 2008 financial crisis, FinTech firms have played an increasingly important role in addressing the needs of the financial services industry. Moreover, investors' increasing appetite to capitalise on FinTech technologies demonstrates a shifting paradigm in the perspective of traditional FSPs and their future role in the industry. To this end, there is cautious optimism about the long-term implications of the successful emergence of FinTech firms as mainstays of the industry. On the one hand, FinTech firms are considered the solution to facilitating an era of financial services that allows financially excluded or underbanked individuals to participate in the ecosystem in order to build wealth. On the other hand, their novelty and highrisk appetite are deemed disruptive to industry incumbents, who have sought to reign them into their sphere of control. A comprehensive review of secondary sources was conducted to gain insight into what is already known about FinTech firms and their role in the financial services industry. In particular, South African FinTech firms were investigated by interviewing employees and owners of these entities. A non-probability sampling approach was implemented, which involved purposive and snowball techniques to identify participants. In total, 14 participants took part in the study, which was enough to ensure sufficient data redundancy. The data collected were analysed in a two-stage process, initial and final coding, by applying incidentby- incident coding. Subsequently, nine themes were derived from the data analysis process, which described the practices and processes of South African FinTech firms and their environment. Although the study findings indicate that FinTech firms can be disruptive innovators, there is also a consensus that some market segments require disruption and could benefit from leveraging the innovative nature of FinTech firms. Moreover, the findings indicate that where appropriate, traditional FSPs and FinTech firms are more likely to achieve better collective outcomes through the exploration of collaborative opportunities as opposed to fierce rivalry. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Management Sciences , 2024
- Full Text:
- Date Issued: 2024-12
- Authors: Ngwenya, Thabani Raymond
- Date: 2024-12
- Subjects: Banks and banking -- Technological innovations , Banks and banking -- Data processing , Financial institutions -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/70012 , vital:78273
- Description: Since the 2008 financial crisis, FinTech firms have played an increasingly important role in addressing the needs of the financial services industry. Moreover, investors' increasing appetite to capitalise on FinTech technologies demonstrates a shifting paradigm in the perspective of traditional FSPs and their future role in the industry. To this end, there is cautious optimism about the long-term implications of the successful emergence of FinTech firms as mainstays of the industry. On the one hand, FinTech firms are considered the solution to facilitating an era of financial services that allows financially excluded or underbanked individuals to participate in the ecosystem in order to build wealth. On the other hand, their novelty and highrisk appetite are deemed disruptive to industry incumbents, who have sought to reign them into their sphere of control. A comprehensive review of secondary sources was conducted to gain insight into what is already known about FinTech firms and their role in the financial services industry. In particular, South African FinTech firms were investigated by interviewing employees and owners of these entities. A non-probability sampling approach was implemented, which involved purposive and snowball techniques to identify participants. In total, 14 participants took part in the study, which was enough to ensure sufficient data redundancy. The data collected were analysed in a two-stage process, initial and final coding, by applying incidentby- incident coding. Subsequently, nine themes were derived from the data analysis process, which described the practices and processes of South African FinTech firms and their environment. Although the study findings indicate that FinTech firms can be disruptive innovators, there is also a consensus that some market segments require disruption and could benefit from leveraging the innovative nature of FinTech firms. Moreover, the findings indicate that where appropriate, traditional FSPs and FinTech firms are more likely to achieve better collective outcomes through the exploration of collaborative opportunities as opposed to fierce rivalry. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Management Sciences , 2024
- Full Text:
- Date Issued: 2024-12